Director, Digitized Case Processing & Digital Adverse Event Interfaces in Denham

Working with Us Challenging. Meaningful. Life‑changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high‑achieving teams. Take your career farther than you thought possible.

What if your next role actually mattered - not just to your career, but to patients around the world? At Bristol Myers Squibb, we believe that getting patient safety information right – faster, smarter, and more reliably – isn’t just an operational goal. It’s a moral one. Every adverse event we capture more accurately, every process we automate with precision, every AI model we govern responsibly: it all traces back to a real person whose safety depends on us getting it right. That is the weight and privilege of this role.

What are we actually looking for? We’re looking for a Director of Digitized Case Processing & Digital Adverse Event Interfaces. A leader who sits comfortably at the crossroads of pharmacovigilance science, cutting‑edge technology, global regulation, and people leadership. You are likely already senior in your PV career, having led teams, managed vendors, survived inspections, and built interfaces that actually work. You’re restless, seeing how much of PV case intake is still manual, slow, and fragile, and you want to change it.

Here’s What You’ll Actually Be Doing:

• Lead the AI‑powered transformation of adverse event intake. Define and own BMS’s multi‑year digital intake roadmap, deploying AI/NLP, OCR, RPA, LLMs, and Agentic AI to build genuinely automated, touchless AE case creation workflows within a validated GxP framework.
• Own the interfaces that connect BMS’s safety ecosystem. From Medical Information and Clinical Development teams to CROs, licensing partners, and regulatory portals like FAERS, EudraVigilance, MHRA, and PMDA, you’ll own every channel through which adverse event data flows in and out of BMS.
• Drive ICH E2B(R3) electronic exchange adoption and replace manual transmissions with validated, auditable data pipelines.
• Reinvent how BMS screens medical literature. Lead the digital transformation of BMS’s Medical Literature Screening programme moving to AI/NLP‑driven screening across global databases including PubMed, EMBASE, Cochrane, and J‑Stage. Govern search string development, manage AI classifier calibration, and ensure the programme is always audit‑ready.
• Build and lead a world‑class global team. Lead a geographically distributed team across the US, UK, Switzerland, India, and Japan, building a culture of psychological safety, scientific rigour, and continuous improvement. Define career pathways, upskill your team in AI/ML fundamentals, and develop the next generation of PV innovation leaders.
• Turn data into decisions. Design and own the KPI framework for your function: touchless processing rates, intake cycle times, data completeness, literature screening accuracy, and vendor SLA performance. Use operational analytics and AI‑generated dashboards to identify bottlenecks and continuously raise the bar.

What You’ll Bring To The Table:

You'll need 10+ years in Pharmacovigilance or Drug Safety, including at least 3–5 years at Director level, and a minimum of 7 years of hands‑on experience in ICSR data acquisition, case intake, or processing in pharma, biotech, or CRO environments. What truly sets you apart is your ability to take a digital transformation vision and make it real – translating ambiguous future‑state thinking into clear, actionable roadmaps that get delivered. You’re equally at home in a regulatory conversation about ICH E2B(R3) compliance and a technical deep‑dive on AI/NLP classifier performance. You’ve been in the room during FDA, EMA, MHRA, and PMDA inspections – and you know what inspection‑readiness really requires.

Ideally, You’ll Also Bring:

• Experience deploying AI, NLP, OCR, or RPA in a GxP‑regulated environment.
• A proven track record building AE data interfaces with internal and external partners.
• Literature screening programme management, including AI‑assisted platforms.
• Deep knowledge of ICH E2B(R3) across at least two major ICH regions.
• Familiarity with ARIS Global LifeSphere, Oracle Argus, or Veeva Vault Safety.
• Experience managing cross‑regional teams and exposure to AI governance in life sciences.

Uniquely Interesting Work, Life‑changing Careers With a single vision as inspiring as “Transforming patients’ lives through science,” every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On‑site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site‑essential, site‑by‑design, field‑based and remote‑by‑design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: site‑essential roles require 100% of shifts onsite at your assigned facility. Site‑by‑design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture.

For field‑based and remote‑by‑design roles the ability to physically travel to visit customers, patients or business partners and attend meetings on behalf of BMS as directed is an essential job function.

Supporting People With Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com.

Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.