Associate Director. Global Process Owner in Chester

If you've spent years mastering the complexities of Order-to-Cash and you're done simply maintaining the status quo - this could be the role you've been waiting for. At BMS, we're looking for someone who doesn't just understand O2C processes and technology; someone who gets energised by transforming them. Someone who sees a broken workflow and can't help but fix it. Someone who knows that when O2C works brilliantly, the whole business feels it. This is your chance to own that. Globally. What you'll be doing and why it matters Shaping Strategy & Driving Innovation You won't be handed a playbook and told to follow it. You'll be writing the playbook - contributing directly to the global O2C strategy and bringing your own ideas, energy and ambition to the table.

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R1607046 : Associate Director. Global Process Owner - Order to Cash

• You'll spot inefficiencies before they become problems, diagnose root causes fast and move decisively from insight to action - meaning your recommendations translate into real, measurable change
• You'll continuously scan the horizon for emerging tools, technologies and best practices and you'll have the platform and the credibility to bring those ideas to life inside a global organisation
• You'll champion a culture where people think differently and perform better and you'll see that shift happen around you
• You'll be the go-to expert for process design and technology optimisation across the O2C domain, giving you genuine authority and influence over how the function evolves
• You'll lead the evaluation and implementation of automation, AI and analytics solutions - building a future-proofed O2C landscape that others will follow
• You'll shape the technology roadmap in partnership with IT, ensuring the tools in place actually serve the business - not the other way around
• You'll lead high-impact transformation programmes with confidence - managing complexity, keeping stakeholders aligned and delivering outcomes that stick
• You'll build a global performance management framework with clear KPIs, real accountability and the visibility to know what's working and what isn't
• You'll navigate regional regulatory requirements with clarity - keeping everything compliant and audit-ready, so the business can focus on what it does best
• You'll operate with credibility at senior leadership level, gaining buy-in for bold initiatives without needing positional authority to do it
• You'll lead global and regional governance forums, turning what could be routine meetings into meaningful conversations that drive progress
• You'll break down silos and build a shared sense of accountability - because you know lasting change is only ever achieved together
• You'll create an environment where curiosity is celebrated, innovation is expected, and people feel safe to challenge and be challenged
• You'll share knowledge and best practices freely across regions - raising the bar for the whole function, not just your immediate team, Proactive problem solver: You'll solve problems others haven't noticed yet and get the credit for it
• Innovation-driven: Your ideas will be listened to, funded and implemented
• Change agent: You'll build momentum that outlasts your direct involvement
• Analytically rigorous: Your recommendations will land because they're backed by evidence
• Collaborative by nature: You'll build relationships that make the hard things possible
• Influential communicator: You'll move senior audiences without needing a title to do it
• Resilient & adaptable: Complexity won't slow you down - it'll bring out your best
• Detail-conscious: You'll operate at strategy level without losing sight of what matters on the ground
• 10+ years in Order-to-Cash or related finance/supply chain operations, including project management and leadership experience
• Deep specialist knowledge of SAP S4 and BW within an O2C context - order management, billing, credit management, collections, cash application - you know this inside out
• A proven track record of delivering transformational process improvements at scale
• Pharmaceutical or life sciences experience? That's a real advantage here
• Bachelor's degree in Finance, Supply Chain, IT or a related field; a Master's or professional qualification (CPA, CIMA, APICS) is a plus
• Eligible for participation in the company's annual bonus plan
• Family cover healthcare
• Attractive contributory pension scheme
• Hybrid working, 50% home / 50% office, giving you flexibility and balance
• 26 days holiday, plus bank holidays, plus festive shutdown
• Career and qualifications support, we invest in your growth
• Modern office with a range of on-site benefits, including on-site parking

Bristol-Myers Squibble View all jobs

Chester

Permanent

Full-time

10 hours ago

At Bristol Myers Squibb, our employees often ask, "Who are you working for?"-a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Bristol-Myers Squibble | European Capability Centre

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