Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure high standards of care across various services and drive quality improvement.
- Company: Established care provider focused on staff wellbeing and quality outcomes.
- Benefits: Competitive salary, performance bonuses, car allowance, and generous leave.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in quality or compliance roles within health or social care.
- Other info: Supportive environment with clear paths for professional growth.
The predicted salary is between 44000 - 66000 ÂŁ per year.
I am working with a well‑established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field‑based across Norfolk and Suffolk, with occasional travel to other locations as required.
As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person‑centred care that meets regulatory and organisational standards.
Key Responsibilities- Monitoring, assessing, and improving service quality across multiple care settings
- Ensuring compliance with CQC regulations, particularly within homecare
- Supporting managers through audits, inspections, and action planning
- Embedding a culture of excellence, accountability, and continuous improvement
- Providing clear guidance, coaching, and leadership to operational teams
Reporting to: Senior Operations Leadership / Director of Service Quality
About YouTo be successful in this role, you will bring:
- Proven experience in a quality, compliance, or governance role within health or social care
- Strong working knowledge of CQC homecare regulations and standards
- Excellent leadership, communication, and stakeholder engagement skills
- A proactive, solutions‑focused approach with strong decision‑making ability
- High attention to detail and the ability to manage competing priorities
- A genuine commitment to person‑centred care and quality improvement
- A full UK driving licence
This organisation is committed to supporting its people and recognises the link between staff wellbeing and high‑quality care outcomes. You can expect:
- A comprehensive induction and structured training programme
- Clear opportunities for professional development and career progression
- A supportive, values‑led working environment
- Excellent performance‑related bonus
- Monthly car allowance
- 25 days annual leave plus bank holidays
- Loyalty bonus – up to 5 additional annual leave days with length of service
- Company pension scheme
- Employee Assistance Programme
- Employee Wellness & Health Assured programme
- Blue Light Card (enrolment fee reimbursed)
- Full DBS disclosure paid for
- Employee benefits and discount scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Service Quality Manager employer: Bristol Industrial
Contact Detail:
Bristol Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and quality improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Service Quality Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality and compliance within health or social care. We want to see how your skills align with the role of Service Quality Manager, so don’t hold back!
Showcase Your Leadership Skills: This role is all about leading teams and driving quality improvements. Use your application to demonstrate your leadership style and any successful initiatives you've implemented in previous roles. We love a proactive approach!
Highlight Your Knowledge of CQC Regulations: Since this position involves ensuring compliance with CQC regulations, make sure to mention your familiarity with these standards. We’re looking for someone who can navigate these regulations with ease, so give us the details!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Bristol Industrial
✨Know Your Regulations
Make sure you brush up on CQC homecare regulations and standards before the interview. Being able to discuss these confidently will show that you’re not just familiar with the role but also committed to maintaining high-quality care.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved service quality in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Demonstrate a Person-Centred Approach
Be ready to discuss how you’ve implemented person-centred care in your past experiences. Share specific instances where you’ve made a difference in residents' lives, as this aligns perfectly with the values of the organisation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to quality improvement and staff support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
