At a Glance
- Tasks: Coordinate schedules and provide top-notch customer support in a dynamic helpdesk environment.
- Company: Join a leading company in Birmingham with a focus on teamwork and flexibility.
- Benefits: Earn £13.46 per hour, enjoy hybrid working, and receive weekly pay.
- Other info: Flexible shifts and opportunities for growth in a fast-paced setting.
- Why this job: Perfect for those seeking immediate work and a chance to enhance their organisational skills.
- Qualifications: Experience in scheduling or helpdesk roles and strong communication skills are essential.
The predicted salary is between 26700 - 28000 £ per year.
Meridian requires Temporary Scheduler / Helpdesk Operatives to join our client in Birmingham (B37).
Salary: £13.46 per hour
Hours: 40 hours per week
Pay: Weekly pay
Start date: Immediate
Working arrangement: Hybrid working available
You will provide frontline coordination and customer-support services, ensuring that all incoming enquiries are logged, prioritised, and scheduled efficiently. This is a temporary position ideal for peak-period support. The role requires individuals who are immediately available and have previous experience in a scheduling environment.
Key Responsibilities
- Service Scheduling: Plan and allocate daily workloads, engineer visits, and appointments using internal scheduling tools.
- Helpdesk Support: Act as the first point of contact for calls, emails, and tickets across a helpdesk operating 7am–7pm.
- Shift Coverage: Work within a rotating schedule such as 7am–4pm or 10am–7pm to ensure full helpdesk coverage.
- Ticket Management: Log, prioritise, update, and close support requests with accuracy and urgency.
- Customer Communication: Provide timely updates, manage expectations, and maintain a professional tone.
- Data Entry & Reporting: Maintain accurate records and produce simple daily or weekly reports.
- Team Coordination: Liaise with engineers, managers, and external partners to ensure smooth workflow.
- Issue Escalation: Identify and escalate issues requiring higher-level support.
Skills & Competencies
- Organisational Skills: Ability to manage multiple tasks and shifting priorities.
- Customer Service: Confident communicator with a calm, solution-focused approach.
- IT Proficiency: Comfortable with scheduling systems, ticketing tools, and Microsoft Office.
- Attention to Detail: Accurate data entry and careful record-keeping.
- Problem Solving: Able to troubleshoot basic issues and identify next steps.
- Time Management: Works efficiently in a fast-paced environment.
Experience & Qualifications
- Immediate availability is essential.
- Proven experience in a scheduling role or helpdesk environment.
- Strong communication skills, both written and verbal.
- Experience with CRM, ticketing, or workforce-management software is desirable.
Working Hours & Contract Details
- Contract type: Temporary
- Hours: 40 hours per week
- Shift patterns: Covering the helpdesk window of 7am–7pm, typically 7am–4pm or 10am–7pm
- Location: Birmingham (B37), hybrid working available
- Start date: Immediate
If you have scheduling experience and strong customer service skills, please apply within this job posting to be contacted by one of our specialist team.
Scheduler/Helpdesk Operative employer: Bristol Industrial
Meridian is an excellent employer, offering a dynamic work environment in Birmingham (B37) with the flexibility of hybrid working arrangements. Employees benefit from competitive pay, weekly remuneration, and opportunities for professional growth within a supportive team culture that values effective communication and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler/Helpdesk Operative
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or former colleagues who might know someone in the scheduling or helpdesk field. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice your pitch! When you land that interview, be ready to talk about your experience in scheduling and customer service. Highlight specific examples of how you've managed workloads or resolved issues in the past.
✨Tip Number 3
Stay flexible! Since this role involves hybrid working, show your willingness to adapt to different schedules and environments. Employers love candidates who can roll with the punches!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Scheduler/Helpdesk Operative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your scheduling experience and customer service skills. We want to see how your background fits the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scheduler/Helpdesk Operative role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Tech Skills:Since the role involves using scheduling systems and ticketing tools, mention any relevant software you’ve used before. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get in touch. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bristol Industrial
✨Know Your Scheduling Tools
Familiarise yourself with common scheduling systems and ticketing tools before the interview. Be ready to discuss your experience with these tools, as it shows you’re prepared and understand the role's requirements.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer enquiries in the past. Highlight your calm, solution-focused approach, as this is crucial for a helpdesk role. Practising responses to potential scenarios can really help!
✨Demonstrate Organisational Skills
Think of specific instances where you managed multiple tasks or shifting priorities effectively. Being able to articulate how you stay organised will impress interviewers, especially for a role that requires juggling various responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools used, or the challenges faced in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
