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- Tasks: Support customers with technical queries and create 3D CAD drawings.
- Company: Join a company that prioritises its staff and fosters a positive culture.
- Benefits: Enjoy a permanent role with potential for remote work and great perks.
- Why this job: Be part of a team that values customer service and innovation in engineering.
- Qualifications: National Diploma in engineering; experience in technical support preferred.
- Other info: Occasional travel to customers in the UK and Europe may be required.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an Electrical Engineer that wants to do an office role. Whether you are an Engineer that wants to come off the tools or you are just starting your career as an Electrical Engineer we would like to hear from you. This is a permanent opportunity, working with a company that has a great company culture and puts its staff first, based in the Crewkerne area and is in a very commutable location.
Your role will be to liaise directly with the customer to advise them on the correct parts to suit their business. They are looking for someone who is passionate about delivering a first-class service to the customer, every time. You'll also help the Sales and Business Development Team with technical queries and update and create technical specifications and 3D CAD drawings.
Other responsibilities of the role are:
- Maintain the software database of product specifications
- Guide customers through step by step solutions
- Document and track customer issues and resolutions using our ticket base system
- Collaborate with engineering and production teams to resolve complex issues
- PCB evaluations of customer circuit and boards
- Create and maintain technical documentation and knowledge base articles
- Conduct training sessions for customers and internal staff
- Stay updated with product knowledge and industry trends
- Ensure timely and effective resolution of customer inquiries
- Occasional visits to customers in UK and Europe may be required
Key skills, knowledge and experience:
- National Diploma or higher in an engineering-related field, preferably electronics
- Proven experience in technical support or a similar role
- Knowledge of electronics, especially frequency products
- Ability to learn new software independently
- Excellent organisational and time management skills
- Strong Excel skills to include X Lookups and formulas and other Microsoft packages
- Proficiency in troubleshooting hardware and software issues
- Familiarity with operating systems (Windows, macOS)
- Customer-oriented mindset with a focus on delivering high-quality support
Product Support Engineer employer: Bristol Industrial
Contact Detail:
Bristol Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in electronics and frequency products. This knowledge will not only help you during interviews but also demonstrate your passion for the field and commitment to providing top-notch customer support.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical customers. Being able to convey complex information clearly is crucial for a Product Support Engineer role.
✨Tip Number 3
Network with professionals in the engineering and technical support fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Get hands-on experience with software tools relevant to the role, such as CAD software and ticketing systems. Familiarity with these tools will give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and engineering. Emphasise any roles where you've liaised with customers or created technical documentation, as these are key aspects of the Product Support Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your eagerness to transition into an office role. Mention specific skills that align with the job description, such as your knowledge of electronics and experience with software troubleshooting.
Showcase Relevant Skills: Highlight your organisational and time management skills, especially your proficiency in Excel and other Microsoft packages. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Prepare for Technical Questions: Since the role involves technical queries and product knowledge, be ready to discuss your understanding of electronics and any relevant software tools. Consider preparing examples of past experiences where you successfully resolved technical issues.
How to prepare for a job interview at Bristol Industrial
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role heavily focuses on providing first-class support.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of electronics and technical support. Brush up on relevant concepts, especially frequency products, and be ready to explain how you've applied this knowledge in previous roles or projects.
✨Highlight Your Problem-Solving Skills
Since the role involves troubleshooting hardware and software issues, think of specific instances where you successfully resolved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with CAD Software
As the position requires creating and updating 3D CAD drawings, it’s beneficial to mention any experience you have with CAD software. If you're not familiar, consider doing a quick online tutorial to understand the basics before the interview.
