We are looking for a Patient Administrator to join a leading healthcare provider based in Queenslie, Glasgow(G33).
- Immediate start
- Hourly rate: £13.30ph
- Monday to Friday 09:00 - 17:00
- Ongoing Temporary with the potential to go permanent after training
Do you love helping people through a process, enjoy problem solving and a great communicator?
As a Patient Administrator, you'll handle incoming and outgoing communications from Patients, manage the medication deliveries and update patient records accurately.
Your focus will be to provide clear, empathetic communication while maintaining confidentiality and compliance with GDPR and NHS guidelines.
This role is fast-paced and requires strong listening skills, excellent attention to detail, and the ability to remain calm under pressure. You'll work as part of a supportive contact centre team, helping patients navigate their care journey from first call to resolution.
Patient Administrator: Key responsibilities
- Handle incoming and outgoing queries from patients, carers, and healthcare professionals, providing accurate information and support.
- Schedule, amend, and confirm deliveries in line with service protocols.
- Manage patient records and update information accurately on the clinical system.
- Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
- Provide clear guidance on services, procedures, and next steps to ensure patients feel informed and supported.
- Maintain confidentiality and comply with all data protection and patient privacy regulations.
- Follow scripts and protocols to ensure a consistent and high-quality service.
- Support service improvement initiatives by identifying common issues or bottlenecks
Would also suit: Medical Receptionist, GP Surgery Administrator, NHS Call Handler, Healthcare Administrator, Contact Centre Advisor, Customer Service
Patient Administrator employer: Bristol Industrial
Join our dedicated team at a Housing Association in Teddington, where we prioritise a supportive work culture and employee development. As a Rent Support Administrator, you'll enjoy flexible hybrid working options after training, competitive pay, and the opportunity to make a meaningful impact in the community by helping customers navigate their financial challenges. We value your contributions and offer a collaborative environment that fosters growth and job satisfaction.
