At a Glance
- Tasks: Provide essential admin and customer service support in a dynamic office environment.
- Company: Join a compassionate team dedicated to helping customers and healthcare professionals.
- Benefits: Competitive pay, supportive training, and the potential for permanent employment.
- Other info: Flexible hours in a friendly, fast-paced workplace with growth opportunities.
- Why this job: Make a real difference by supporting vulnerable individuals with empathy and care.
- Qualifications: Customer service experience is a plus; full training provided.
The predicted salary is between 14.95 - 14.95 £ per hour.
Office Administrator Assignment: Temporary to Permanent
Hours: Monday to Friday, 8:30am-5:00pm
Lunch: 30-minute unpaid lunch break
Pay Rate: £14.95 per hour
Location: On-site
About the Role
We are looking for a friendly, compassionate and adaptable Office Administrator to join a team on a temporary-to-permanent basis. The successful individual will be empathetic, and have a warm approach when speaking with the customers. This is a varied role where no two days are necessarily the same. You will provide essential administrative and customer service support, helping to ensure prescriptions are processed efficiently and customers receive a friendly and professional service. The role involves communicating with customers and healthcare professionals, and nurses. As you may be supporting vulnerable individuals, a warm, patient and sympathetic approach is essential.
Key Responsibilities
- Processing and managing orders accurately and efficiently via email and over the phone
- Handling incoming calls and responding to customer enquiries
- Managing emails and correspondence using Outlook
- Providing excellent customer service and administrative support
- Liaising with healthcare professionals, and nurses regarding prescriptions
- Requesting prescriptions when required
- Completing prescription hand-cutting duties
- Assisting colleagues with other tasks and duties as required
- Adapting to changing priorities and supporting the wider team where needed
Skills & Experience
- Previous customer service and/or administration experience is beneficial
- Prescription endorsement experience would be beneficial but is not essential
- Full training will be provided
- Excellent communication and organisational skills
- A warm, caring and sympathetic approach, particularly when dealing with vulnerable customers
- Ability to work as part of a team and provide support where required
- Flexible and adaptable approach, with the ability to respond to changing daily requirements
- Good attention to detail and accuracy
- Non-smoker
What We're Looking For
The successful candidate will be approachable, reliable and compassionate, with a genuine desire to provide a high level of service. You should be comfortable working in a busy environment where priorities can change throughout the day.
Office Administrator in Manchester employer: Bristol Industrial
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