At a Glance
- Tasks: Help patients navigate their care journey and manage communications with empathy.
- Company: Leading healthcare provider in Harlow with a supportive team environment.
- Benefits: Competitive hourly rate, potential for permanent role, and flexible working hours.
- Other info: Fast-paced role with opportunities for service improvement and career growth.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 13.3 - 13.3 £ per hour.
We are looking for a Patient Administrator to join a leading healthcare provider based in Harlow (CM19). Immediate start. Hourly rate: £13.30ph. Monday to Friday either 08:00‑16:00 or 09:00–17:00. Ongoing Temporary with the potential to go permanent after training.
Do you love helping people through a process, enjoy problem solving and are a great communicator? As a Patient Administrator, you’ll handle incoming and outgoing communications from patients, manage the medication deliveries and update patient records accurately. Your focus will be to provide clear, empathetic communication while maintaining confidentiality and compliance with GDPR and NHS guidelines. This role is fast‑paced and requires strong listening skills, excellent attention to detail, and the ability to remain calm under pressure. You’ll work as part of a supportive contact centre team, helping patients navigate their care journey from first call to resolution.
Key responsibilities:- Handle incoming and outgoing queries from patients, carers, and healthcare professionals, providing accurate information and support.
- Schedule, amend, and confirm deliveries in line with service protocols.
- Manage patient records and update information accurately on the clinical system.
- Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
- Provide clear guidance on services, procedures, and next steps to ensure patients feel informed and supported.
- Maintain confidentiality and comply with all data protection and patient privacy regulations.
- Follow scripts and protocols to ensure a consistent and high‑quality service.
- Support service improvement initiatives by identifying common issues or bottlenecks.
