At a Glance
- Tasks: Support customer-focused projects and ensure excellent service delivery.
- Company: Join a leading helicopter manufacturer in Yeovil with a dynamic team.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while building strong relationships with customers and stakeholders.
- Qualifications: Strong communication skills and experience in customer support or project coordination.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil. This is a high-profile, customer-facing role where you’ll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders. This role is ideal for someone with strong customer support, coordination, and problem-solving skills, who enjoys working in a fast-paced, multi-functional environment.
As a Customer Support Officer, you’ll act as a key link between customers, internal teams, and project stakeholders. You’ll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded.
Key Responsibilities- Supporting the delivery of customer-focused projects and services
- Acting as a main point of contact for customer enquiries and project updates
- Coordinating tasks across internal teams to ensure on-time and high-quality delivery
- Monitoring project progress, schedules, and performance
- Identifying and managing risks, issues, and solutions
- Gathering, analysing, and presenting customer and project data
- Supporting continuous improvement and service enhancement initiatives
- Ensuring all work is delivered in line with company processes, safety, and quality standards
- Building strong relationships with customers, suppliers, and internal stakeholders
- Excellent communication skills (written, verbal, and presentation)
- Strong ability to collect, analyse, and present information clearly
- Experience in customer support, coordination, or project support roles
- Highly proficient in Microsoft Office, especially Excel (MS Project desirable)
- Strong organisational and planning skills
- Ability to manage multiple priorities in a fast-paced environment
- Confident building relationships with internal and external stakeholders
- A proactive, positive, and solution-focused attitude
- A customer-focused professional who takes ownership and accountability with proven experience dealing with highly sensitive and high value contracts
- Someone who can solve problems and anticipate challenges
- Resilient, adaptable, and able to perform under pressure
- Experience with DOORS database management is desirable
- Background in logistics, operations, or service support environments is also desirable
- Join a high-visibility, customer-facing team
- Work on impactful projects that drive business performance
- Supportive and collaborative working environment
- Opportunities for career progression and development
- Competitive salary and benefits
- This role is also subject to extension due to the length of the projects involved
Customer Support Officer in England employer: Bristol Industrial
As a leading helicopter manufacturer based in Yeovil, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work culture. Our Customer Support Officers play a vital role in delivering impactful projects while enjoying opportunities for career progression and development, all within a fast-paced environment that values proactive problem-solving and strong communication. With competitive salaries and benefits, we ensure our employees are well-equipped to exceed customer expectations and thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer in England
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which can boost your chances of landing that Customer Support Officer role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and project management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your problem-solving skills and experience effectively.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you've managed multiple priorities in fast-paced environments. Share specific examples that highlight your ability to coordinate tasks and deliver high-quality results under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Support Officer in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer support experience and skills. We want to see how you can bring your proactive and detail-driven approach to the role!
Showcase Your Communication Skills:Since this role is all about excellent communication, don’t hold back! Use clear and concise language in your application to demonstrate your written communication prowess. Remember, we’re looking for someone who can effectively engage with customers and stakeholders.
Highlight Problem-Solving Abilities:We love a good problem-solver! Share examples of how you've tackled challenges in previous roles. This will show us that you can handle the fast-paced environment and keep projects on track.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Bristol Industrial
✨Know Your Customer Support Basics
Brush up on your customer support principles and practices. Be ready to discuss how you've handled customer inquiries in the past, especially in high-pressure situations. This will show that you understand the importance of excellent service and can handle the demands of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved issues in previous roles. Think about specific challenges you've faced and how you approached them. This will demonstrate your proactive attitude and ability to think on your feet, which is crucial for a Customer Support Officer.
✨Familiarise Yourself with Project Coordination
Since this role involves coordinating tasks across teams, be ready to discuss your experience with project management or coordination. Highlight any tools you've used, like Microsoft Excel or MS Project, and how you've ensured projects were delivered on time and met quality standards.
✨Build Rapport with Interviewers
Remember, this is a customer-facing role, so showing your interpersonal skills during the interview is key. Engage with your interviewers, ask questions, and express genuine interest in their work. Building a connection can set you apart from other candidates.
