At a Glance
- Tasks: Deliver exceptional customer service and support UK and Irish customers.
- Company: Join a well-established, market-leading business in a modern Rochdale office.
- Benefits: 28 days holiday, flexible hours, private healthcare options, and team events.
- Other info: Hybrid working with a friendly, supportive team and excellent career growth.
- Why this job: Be the voice of a household brand and shape customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and CRM knowledge.
The predicted salary is between 26000 - 26000 € per year.
Looking for a customer-focused role where your voice makes a real impact? We’re exclusively supporting a well‑established, market‑leading business to recruit a Customer Service Coordinator on a 6-month fixed‑term contract. This is a fantastic opportunity to join a collaborative supply chain and marketing function at their brand‑new, modern Rochdale head office.
The Opportunity
You’ll be the voice of the brand—supporting UK and Irish customers across well‑known household cleaning brand names. This is a varied role where no two days are the same, blending customer service, administration and insight‑sharing. You’ll be part of a friendly, supportive team where your input helps shape product improvements and customer experience strategies.
What You’ll Be Doing as Customer Service Coordinator
- Delivering exceptional customer service via phone, email and written correspondence
- Resolving queries efficiently while maintaining a professional, empathetic approach
- Updating the CRM system to ensure accurate records and GDPR compliance
- Coordinating product replacements, refunds and customer communications
- Sharing customer insights and trends with marketing and quality teams
- Collaborating with internal stakeholders and external partners (including social media agencies and international teams)
What We’re Looking For
- Proven experience in a customer service or customer‑facing role
- Strong communication skills—both written and verbal
- Confident with CRM systems and general IT (Excel skills desirable)
- Highly organised with excellent attention to detail
- Positive, adaptable and a true team player
- A proactive problem‑solver who takes ownership of customer queries
What’s In It For You
- 28 days holiday + bank holidays
- Flexible start/finish times (core hours 9am–3pm)
- Flexi‑time accrual
- Generous benefits package including: Life assurance & pension (after 3 months), Employee Assistance Programme, Private healthcare options (after 6 months)
- Free parking + EV charging
- Bright, newly refurbished offices with free refreshments
- Regular team events, development opportunities & company socials
- Excellent transport links via tram and train
Working Pattern
36 hours per week, Monday–Friday. Typically 8:30am start, with flexibility. Hybrid working: 3 days office / 2 days from home.
If you’re passionate about delivering great customer experiences and want to join a well‑established business with a welcoming culture as Customer Service Coordinator—we’d love to hear from you.
Customer Service Coordinator employer: Bristol Industrial
Join a well-established, market-leading business as a Customer Service Coordinator in Rochdale, where your contributions directly influence customer experiences and product improvements. Enjoy a supportive work culture with flexible hybrid working arrangements, generous benefits including private healthcare options, and opportunities for personal development within a bright, modern office environment. This role not only offers competitive pay but also the chance to be part of a collaborative team that values your input and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially the household cleaning brands you'll be supporting. Think about how you can share insights from your previous customer service experiences that align with their needs.
✨Tip Number 3
Practice your communication skills! Since this role is all about being the voice of the brand, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team and making an impact in customer service.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your customer service experience and how it aligns with the job description. We want to see how you can make a real impact!
Show Off Your Communication Skills:Since strong communication is key for this role, ensure your written application reflects that. Use clear, concise language and demonstrate your ability to convey information effectively. Remember, we’re looking for someone who can be the voice of the brand!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as these can give off the impression that you’re not organised. We value excellent attention to detail, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just like we like our team members to be!
How to prepare for a job interview at Bristol Industrial
✨Know the Brand Inside Out
Before your interview, make sure you research the household cleaning brands you'll be representing. Understand their values, products, and customer service ethos. This will help you demonstrate your passion for the role and show that you're ready to be the voice of the brand.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Prepare examples of how you've effectively resolved customer queries in the past. Practise articulating your thoughts clearly and confidently, both verbally and in writing, as this will be crucial during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled customer issues proactively. Be ready to discuss how you took ownership of a problem and what steps you took to resolve it. This will highlight your adaptability and commitment to delivering exceptional customer service.
✨Familiarise Yourself with CRM Systems
Since the role involves updating the CRM system, brush up on your knowledge of CRM tools and Excel. If you have experience with specific systems, mention them during the interview. Showing that you're tech-savvy will give you an edge and reassure them that you can hit the ground running.
