At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and processing orders.
- Company: Join a well-established healthcare organisation with a supportive team.
- Benefits: Enjoy a competitive salary, performance bonus, and great health benefits.
- Other info: Flexible part-time hours with opportunities for training and development.
- Why this job: Gain valuable experience in customer service while making a difference in healthcare.
- Qualifications: Experience in customer service and knowledge of SAP is a plus.
The predicted salary is between 15135 - 16648 £ per year.
Customer Service Advisor (Part Time) – Heywood Distribution Park, Heywood
20 hours per week (Monday to Friday, 9:30am to 2:00pm) – £15,135 + 10% bonus + strong benefits package
Meridian Business Support are recruiting for a Customer Service Advisor to join a well‑established organisation within the healthcare sector. This part‑time position offers consistent weekday hours, a collaborative team environment, and the opportunity to build your experience across customer service, order processing and sales support. This role is ideal for candidates with SAP experience and a background in customer service, customer support or sales administration, looking for a stable, long‑term position.
Key Responsibilities- Acting as the first point of contact via phone, email and online systems, handling customer enquiries and orders
- Processing orders accurately using SAP, CRM systems (Salesforce) and internal platforms
- Managing stock availability queries and resolving customer issues effectively
- Building strong relationships with customers and internal teams to deliver a seamless service
- Supporting sales activity by identifying opportunities and promoting suitable products
- Working to KPI targets and maintaining high levels of accuracy and service standards
- Previous experience in customer service, customer support, sales support or order processing
- Working knowledge of SAP and ideally CRM systems such as Salesforce
- Experience working towards targets or service level agreements (SLAs)
- Strong communication skills with a confident and professional telephone manner
Experience within healthcare, medical devices or a regulated environment would be an advantage but is not essential.
Benefits and Package- 10% performance bonus
- Pension scheme with employer contribution
- Private healthcare
- Life assurance (4x salary)
- Company sick pay and additional protection benefits
- Enhanced family‑friendly policies
- Employee recognition and reward schemes
You will be joining a supportive and collaborative environment where training and development are encouraged, and where your contribution directly supports customers within an essential sector.
Customer Service Advisor (SAP) employer: Bristol Industrial
Meridian Business Support is an exceptional employer, offering a part-time Customer Service Advisor role in the thriving healthcare sector at Heywood Distribution Park. With a strong benefits package including a 10% performance bonus, private healthcare, and a supportive work culture that prioritises employee development, this position is perfect for those seeking a stable and rewarding career while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (SAP)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bristol Industrial and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bristol Industrial and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (SAP)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bristol Industrial.
Get Familiar with Our Brand:Before applying, take some time to learn about Bristol Industrial and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bristol Industrial
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bristol Industrial.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bristol Industrial will surely appreciate.
