At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries efficiently.
- Company: Join a growing organisation providing innovative medical services.
- Benefits: Competitive pay, generous holidays, full training, and career progression.
- Other info: Friendly team environment with long-term career opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills; experience in customer service is a plus.
The predicted salary is between 14.9 - 14.9 £ per hour.
£14.90 per hour | Full time Position | Long term job opportunity
Location: Abingdon
Hours: 9:00am – 5:00pm, 37.5 hours per week, Monday to Friday
This is a great opportunity for experienced customer service professionals and recent graduates with strong communication skills and a genuine interest in customer service. Working for a company which offers important and innovative medical services to companies and individuals, somewhere you can make a difference.
Following the relocation of the offices to brand new premises in Abingdon, we’re looking to take on six Customer Service Advisors / Customer Service Specialists to join a friendly and supportive team in a growing and well-established business. Offering excellent training, career development opportunities and a modern working environment, this is an opportunity to build a rewarding career within a customer-focused organisation.
Customer Service Advisor - The Role
As a Customer Service Advisor, you’ll be responsible for delivering an exceptional experience to business customers, ensuring enquiries are handled efficiently and professionally. Your key responsibilities include:
- Responding to customer enquiries by telephone and email
- Managing customer bookings and service requests
- Processing customer information accurately using internal systems
- Coordinating appointments, schedules and service delivery activities
- Liaising with internal departments to resolve customer queries
- Building positive relationships with customers and ensuring a high level of service at all times
- Maintaining accurate records and updating customer information
- Supporting the wider team with administrative and customer service activities
This is a varied role where no two days are the same and where you’ll play an important part in maintaining excellent customer satisfaction levels.
Skills & Experience Required
We would welcome your application if you have held any of these job titles before, or if you are a recent university graduate looking to begin a career in customer services:
- Customer Service Advisor
- Customer Service Representative
- Customer Support Administrator
- Customer Support Advisor
- Customer Experience Advisor
- Sales Support Administrator
- Sales Support Coordinator
- Account Coordinator
- Service Administrator
- Administrative Assistant
You’ll ideally have:
- Previous customer service, administration, customer support or sales support experience
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Good organisational and time management skills
- Microsoft Office skills including Word, Excel and Outlook
- Experience using Customer Relationship Management software (CRM) or customer management systems would be beneficial. We use Salesforce but if you have used similar software in the past, there will be training available to help you transition.
Recent university graduates with strong communication skills and a genuine interest in customer service are also encouraged to apply.
What’s On Offer?
- Competitive earnings
- Generous holiday entitlement plus bank holidays
- Full training and ongoing support
- Modern office environment
- Friendly and collaborative team
- Long-term job opportunity
- Career progression and development opportunities
- Employee-focused culture
About the Company
You’ll be joining a successful and growing organisation that provides specialist services to businesses nationwide. The company has built an excellent reputation for quality, customer service and employee development, offering a supportive environment where individuals are encouraged to learn, develop and progress their careers.
Customer Service Advisor in Abingdon employer: Bristol Industrial
Join a thriving organisation in Abingdon that prioritises employee growth and satisfaction, offering competitive pay and generous holiday entitlement. With a modern office environment and a friendly, collaborative team, you'll receive comprehensive training and ongoing support to help you excel in your role as a Customer Service Advisor. This is not just a job; it's a long-term career opportunity where you can truly make a difference in the lives of customers while developing your professional skills.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bristol Industrial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bristol Industrial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bristol Industrial:Your cover letter is your chance to shine! Tell us why you want to work at Bristol Industrial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bristol Industrial!
How to prepare for a job interview at Bristol Industrial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
