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- Tasks: Deliver top-notch customer service and sell exciting products during live events.
- Company: Join ATG Entertainment, a leader in the live entertainment industry.
- Benefits: Flexible hours, dynamic work environment, and the chance to be part of memorable experiences.
- Other info: Fixed term contract until January 2026, with opportunities to work during festive events.
- Why this job: Be the friendly face that enhances unforgettable nights out for our guests.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
Summary
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it\’s a night out with friends for a special birthday or a family\’s first pantomime, every visit is important. As part of our Customer Experience Team you\’ll make this happen. The charismatic and welcoming face of the company, you\’ll offer the highest standards of customer service and care. You\’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Responsibilities
- Offer the highest standards of customer service and care.
- Sell products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
- Take responsibility for a range of tasks as part of a friendly, passionate and ambitious team.
Qualifications & Contract
- You must be 18+ years of age.
- This is a fixed term contract ending on Sunday 4th January 2026.
- Contract of a minimum of 20 hours per week.
Availability
You must be available to work Christmas Eve, Boxing Day, and New Year’s Eve.
Equal Opportunity & Accessibility
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long‑term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atgentertainment.com.
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Customer Experience Team Member (Seasonal) employer: Bristol Hippodrome
Contact Detail:
Bristol Hippodrome Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member (Seasonal)
✨Tip Number 1
Get to know the company! Before your interview, check out ATG Entertainment's values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or sell products on the night. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and approachable. First impressions matter, especially in a customer-facing role, so let your personality shine through while keeping it professional.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Experience Team Member (Seasonal)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and live entertainment. A bit of charm goes a long way!
Tailor Your Application: Make sure to tailor your application to the role of Customer Experience Team Member. Highlight any relevant experience you have in customer service or sales, and mention how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bristol Hippodrome
✨Know the Company
Before your interview, take some time to research ATG Entertainment. Understand their values, mission, and what makes them stand out in the live entertainment industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Team Member, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting these moments will demonstrate your capability to meet the high standards expected by ATG Entertainment.
✨Be Ready to Sell
Since selling products and packages is part of the role, think about how you would approach this during the interview. You might be asked to role-play a sales scenario, so practice pitching a product like a programme or cocktail. Show enthusiasm and creativity in your approach!
✨Emphasise Teamwork
ATG Entertainment values a friendly and ambitious team environment. Be prepared to discuss how you work well in a team setting. Share specific examples of how you've collaborated with others to achieve a common goal, as this will resonate well with their team-oriented culture.