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- Tasks: Lead customer experience operations for events, ensuring public comfort and safety.
- Company: Join the vibrant 1532 Performing Arts Centre, a hub for creativity and performance.
- Benefits: Enjoy free lunch, sports events, a cash health plan, pension, and more perks.
- Why this job: Be part of a dynamic team advocating for customer care in a lively environment.
- Qualifications: Strong leadership and communication skills; prior customer service or event management experience required.
- Other info: This is a permanent, part-time role starting in May/June.
The predicted salary is between 24000 - 36000 £ per year.
The 1532 Performing Arts Centre is seeking a passionate and proactive Customer Experience Manager to oversee customer experience operations for events. This is a permanent, part time position to start in May/June.
This role is crucial in ensuring the comfort and safety of the public before, during and after performances. The successful candidate will manage and coordinate the customer experience staff, plan their rotas and supervise the event box office and bar operations. The role will include effective stock management and back-office reporting.
Strong leadership, excellent communication and interpersonal skills are essential, along with previous experience in customer service or event management. This is an exciting opportunity to advocate for customer care and front of house sales in a vibrant work environment.
Benefits of working with us include access to free lunch, regular sports and social events, a cash health plan, pension and more.
For full job role details and how to apply please visit the School’s website.
Customer Experience Manager employer: Bristol Grammar School
Contact Detail:
Bristol Grammar School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the 1532 Performing Arts Centre and its events. Understanding their mission, values, and the types of performances they host will help you tailor your approach during interviews and demonstrate your genuine interest in enhancing customer experiences.
✨Tip Number 2
Network with professionals in the event management and customer service sectors. Attend local events or join relevant online groups to connect with individuals who may have insights into the role or the organisation, which can give you an edge in your application.
✨Tip Number 3
Prepare examples from your previous experience that showcase your leadership and communication skills. Think about specific situations where you successfully managed a team or resolved customer issues, as these will be key points to discuss during interviews.
✨Tip Number 4
Research best practices in customer experience management, particularly in the arts and entertainment sector. Being knowledgeable about current trends and strategies will not only impress your interviewers but also show that you are proactive and ready to implement innovative ideas.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and event management. Use specific examples from your past experiences to demonstrate your leadership and communication skills, as well as your ability to manage staff effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or event management. Include details about your achievements, such as improving customer satisfaction scores or successfully managing events, to make your application stand out.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Bristol Grammar School
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for enhancing customer experiences. Share specific examples from your past roles where you successfully improved customer satisfaction or resolved issues effectively.
✨Demonstrate Leadership Skills
As a Customer Experience Manager, you'll need to lead a team. Prepare to discuss your leadership style and provide examples of how you've motivated and managed teams in previous positions.
✨Highlight Event Management Experience
Since the role involves overseeing events, be ready to talk about your experience in event management. Discuss any relevant projects you've worked on, focusing on your role in planning and executing successful events.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the position and the organisation. Ask about their approach to customer service and how they measure success in customer experience.
