At a Glance
- Tasks: Help collect rent and support residents in a dynamic, varied role.
- Company: Join the friendly team at Bristol City Council.
- Benefits: Flexible working hours, generous leave, and pension scheme.
- Other info: Enjoy a supportive environment with excellent career growth opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Great interpersonal skills and a willingness to learn.
The predicted salary is between 33119 - 35570 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job reference: VAC008838
Date posted: 15/09/2026
Application closing date: 29/09/2026
Location: 100 Temple Street, Redcliffe, Bristol, BS1 6AN
Salary: BG9: £33,119 - £35,570
Package: Pension, Flexible working hours
Contractual hours: 37
Basis: Full time
Job category/type: Customer Services, Housing
Begin your new career with us! We are looking for enthusiastic individuals who want to work in our diverse and friendly team. As a Senior Income Officer, you'll help collect rent to sustain tenancies, ensuring that residents have access to the support that they might need. This is a varied role and we will ensure that you have all the training you could need. We are really proud of our service and would love to continue to grow with your help!
Your role:
- You will oversee your own patch by taking a proactive, innovative approach to recovering and preventing rent arrears.
- You'll decisively escalate the cases that require further action and engage with residents to negotiate arrangements and provide advice to those that need it.
This role is very flexible and no two days are the same! A typical week will see you working at home, in the office and out and about on your ‘patch', visiting residents at their properties. You'll be dynamic in delivering our vision for a high-quality service for residents.
About you:
- Great interpersonal skills
- Able to work independently and as part of a team
- Willingness to learn
Please note that this role is subject to a Basic DBS Check.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For further information, please refer to the Job Description and Person Specification or alternatively, please contact Deena Patel at deena.patel@bristol.gov.uk. Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.
Senior Income Officer employer: Bristol City Council
Bristol City Council is an exceptional employer dedicated to fostering an inclusive and supportive work environment. With a strong commitment to employee development, hybrid working options, and a comprehensive rewards package, including generous annual leave and pension benefits, you will have the opportunity to make a meaningful impact on the lives of children and families in Bristol. Join us in championing inclusive education and driving positive change within our vibrant community.
