Senior Cycling Centre Operations Officer

Full Time, Permanent Location: Bristol Cycling Centre, Hengrove and relocation to Bristol Regional Cycling Hub, Lawrence Weston/Shirehampton in 2029.

An exciting opportunity has arisen to play a key role as a Senior Cycling Centre Operations Officer. Assisting with the running of the current Bristol Cycling Centre and contributing to the development of the operational management, oversight and activities as the service transitions to a new purpose built Bristol Regional Cycling Hub (BRCH) planned to be open in early 2029.

You will work with a small dynamic and highly collaborative team of part time Cycling Centre Operations Officers, overseeing the day-to-day activities of the Bristol Cycling Centre as well as collaborating with managers, planning operational service delivery, customer focus, and activity for the BRCH. As the full-time member of staff, you will provide coordination across team functions, ensuring workloads, resources, systems, and processes are effectively managed to support the smooth running of the service, providing high quality customer services.

You will also support health and safety compliance, ensuring the buildings and grounds are safe and well maintained. You will coordinate Operational team systems and processes, including administration, finance, customer experience, booking system, communications, marketing and health and safety activity. Collaborating closely with managers and the rest of the small team, you will help maintain consistent processes, high-quality data, effective reporting, and accessible service information.

Maintaining relationships with schools, community groups, and families to ensure a full timetable of cycling sessions for all ages and abilities as well as the recruitment of volunteers and work experience placements.

We're looking for someone who:

• Has strong organisational and operational management skills.
• Has experience of service delivery functions.
• Is confident using systems, data, and reporting tools.
• Builds positive relationships across teams and partner organisations.
• Has strong customer focus skills.
• Can provide guidance, training, and support to others.
• Takes a proactive, solution-focused approach and manages competing priorities effectively.
• Has strong attention to detail and can ensure processes are delivered consistently.

Please note that this role is subject to an Enhanced DBS Check.

Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Interviews will be held on 23rd September 2026. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Janine Mccretton at janine.mccretton@bristol.gov.uk.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Black and racially minoritised, Disabled and LGBTQ+ candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.