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- Tasks: Lead the support team for the Housing Application System and implement new modules.
- Company: Bristol City Council, committed to community and inclusivity.
- Benefits: Flexible working, generous leave, and a solid pension scheme.
- Other info: Join a supportive environment with opportunities for career growth.
- Why this job: Make a real difference in housing management while developing your skills.
- Qualifications: Experience in housing systems and strong application support skills required.
The predicted salary is between 40000 - 50000 £ per year.
Senior Application Support Lead for the Housing Application System, dedicated to the next phase of the NEC Housing Management System implementation and ongoing stability of existing modules at Bristol City Council.
Contract Details:
- Fixed Term until 31st December 2026.
- Hybrid working arrangements (office and home) with occasional time at City Hall.
- Out of hours working may be required.
- This position is not open to job share/part time working.
- Sponsorship is not available for this post.
- For permanent Bristol City Council employees, this role will be a secondment.
- For employees on a fixed term contract, the secondment must not extend beyond the end of the fixed term period.
- For employees who are currently on a casual contract or working through an employment agency, this post will be a fixed term contract.
Responsibilities:
- Lead on development of day-to-day support functions for the Housing application support team.
- Act as a Workstream Lead in delivering modules for the new implementation stage and support the Programme Team.
- Design, build, and test new modules such as Housing Support Register, Contractor Portal, online repair reporting, and asset management support.
- Liaise with business stakeholders to ensure delivery of best solutions.
- Provide support and administration for Housing Functions (Estates and Income Management, Repairs and Housing Options) for approximately 1,000 users.
- Deliver stability for existing system modules.
Qualifications:
- Extensive knowledge of Housing operations and systems.
- Experience supporting a Housing Application System, preferably NEC Housing.
- Strong application support experience.
- SQL skills desirable.
- Experience leading work packages and teams.
Benefits:
- Flexible working and flexitime.
- Membership of the Local Government Pension scheme.
- Generous annual leave allowance.
EEO Statement:
Bristol City Council is a Disability Confident employer that values recruiting and retaining disabled people. All applicants meeting the essential criteria are guaranteed an interview. Reasonable adjustments are made throughout the interview process and workplace support is provided. The council is committed to creating a workforce that reflects the community and welcomes, develops and promotes people from all sections of society.
Senior Application Support Officer employer: Bristol City Council
Contact Detail:
Bristol City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Bristol City Council and their Housing Application System. Knowing the ins and outs of their current projects will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your problem-solving skills! As a Senior Application Support Officer, you'll need to tackle issues on the fly. Consider common scenarios you might face and how you'd resolve them, so you're ready to impress in interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Application Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Housing Application Systems, especially NEC Housing. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: Since this role involves leading work packages and teams, it’s crucial to demonstrate your leadership experience. Share specific examples of how you've successfully led projects or teams in the past, and how you can bring that expertise to our Housing application support team.
Highlight Technical Skills: Don’t forget to mention your technical skills, especially if you have SQL experience! We’re looking for someone who can design, build, and test new modules, so make sure to include any relevant technical proficiencies in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen and ready to join our team at Bristol City Council!
How to prepare for a job interview at Bristol City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing operations and systems, especially the NEC Housing Application System. Familiarise yourself with the specific modules mentioned in the job description, like the Housing Support Register and Contractor Portal, so you can speak confidently about them.
✨Showcase Your Leadership Skills
Since this role involves leading work packages and teams, be prepared to share examples of your past leadership experiences. Think of specific situations where you successfully led a project or team, and how you navigated challenges to deliver results.
✨Prepare for Technical Questions
Expect some technical questions, especially around application support and SQL skills. Brush up on your SQL knowledge and be ready to discuss how you've used it in previous roles. If you have any relevant projects or achievements, make sure to highlight those!
✨Engage with Stakeholders
This position requires liaising with business stakeholders, so think about how you’ve effectively communicated and collaborated with different teams in the past. Prepare to discuss your approach to ensuring that the best solutions are delivered, as this will show your understanding of the role's responsibilities.