At a Glance
- Tasks: Lead a team providing application support for Revenues or Benefits services.
- Company: Bristol City Council, committed to making a difference in local communities.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Flexible working options available; some out-of-hours work expected.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in application support and strong organisational skills required.
The predicted salary is between 40000 - 50000 € per year.
This position is open to offer and/or home working. When service needs arise, you will be expected to work in City Hall as required. Bristol City Council is seeking two Senior Application Support Officers. There are two separate posts available. One role will focus on Revenues and the other on Benefits. Please specify in your application whether you are applying for the Revenues or Benefits post.
The roles are responsible for providing reliable, effective application support for the core systems used within the Revenues and Benefits service areas. This is an exciting opportunity for experienced application support professionals looking to take the next step into a supervisory role within a large and complex organisation, supporting high‑profile services that make a real difference to Bristol's communities.
Reporting to the Application Support Lead, you will supervise a team of Application Support Officers and Assistants, overseeing the day‑to‑day management of incidents and service requests. You will act as a subject matter expert for Revenues or Benefits, supporting critical processes across Council Tax, Business Rates, Bristol Improvement Districts billing and recovery or Council Tax Reduction and Housing Benefit.
You will be highly motivated and organised, juggling many demands on your time to meet tight deadlines. This position will be a great opportunity to further develop your coaching and mentoring skills as you support team members with the more complex incident resolution. You will assist in planning and lead on implementing change for Revenues or Benefits applications, enhancements, upgrades and testing, and work closely with suppliers and business stakeholders to minimise service disruption and drive continuous improvement.
You will work as part of a supportive, collaborative team and bring proven experience of working accurately when handling detailed and sensitive information. Please note some out of hours working (mainly weekends) throughout the year is expected for these posts. Please note that this role is subject to a Basic DBS check.
We are unable to offer visa sponsorship for this role. We are a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
If you like to discuss the role, please contact Michelle Edmonds (Application Support Lead) at michelle.edmonds@bristol.gov.uk for an informal chat.
Senior Application Support Lead - Revenues/Benefits employer: Bristol City Council
Bristol City Council is an excellent employer, offering a supportive and collaborative work culture that values employee growth and development. As a Disability Confident employer, we prioritise inclusivity and provide tailored support to all staff, ensuring a rewarding career path in a role that directly impacts the community. With opportunities for coaching and mentoring, as well as the flexibility of home working, this position is ideal for those looking to make a meaningful difference while advancing their professional skills.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Lead - Revenues/Benefits
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Bristol City Council or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the Revenues and Benefits services. Understand the key challenges they face and think about how your experience can help tackle them. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting answers. Mock interviews with friends can really help!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Application Support Lead - Revenues/Benefits
Some tips for your application 🫡
Be Clear About Your Role Preference:When applying, make sure to specify whether you're interested in the Revenues or Benefits post. This helps us understand where your skills fit best and shows that you've paid attention to the details in the job description.
Showcase Your Experience:Highlight your previous experience in application support, especially if it relates to Revenues or Benefits. We want to see how your background aligns with the responsibilities of the role, so don’t hold back on sharing relevant examples!
Demonstrate Your Team Spirit:Since this role involves supervising a team, let us know about your coaching and mentoring experiences. Share how you've supported others in resolving complex issues, as teamwork is key in our collaborative environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Bristol City Council
✨Know Your Stuff
Make sure you brush up on the core systems used in Revenues and Benefits. Familiarise yourself with Council Tax, Business Rates, and Housing Benefit processes. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential subject matter expert.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to share examples of your previous leadership experiences. Talk about how you've coached or mentored others, and how you handle complex incident resolutions. This will demonstrate your readiness for a supervisory position.
✨Be Ready for Change Management
The job involves planning and implementing changes to applications. Think of instances where you've successfully managed change in your previous roles. Discuss your approach to minimising service disruption and driving continuous improvement, as this is key for the role.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about the team's current challenges or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
