The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference VAC008858 Date posted 22/09/2026 Application closing date 11/10/2026 Location 100 Temple Street Redcliffe Bristol BS1 6AN Salary BG8: £30,023 - £32,046 Package Blank Contractual hours 37 Basis Full time Job category/type Administration Attachments Person Specification.pdf Job Description.pdf
Full Time, PermanentAre you passionate about delivering excellent customer service and helping residents achieve home ownership? We are looking for a Right to Buy Coordinator to join our Home Ownership team.
In this role, you will manage Right to Buy applications from enquiry through to completion, ensuring statutory deadlines are met and customers receive a professional, efficient and compliant service. You will work closely with Legal Services, Property Services, Valuations, housing providers and residents to support customers throughout the Right to Buy process.
About You
- Experience working within a Right to Buy service or similar housing environment.
- Knowledge of housing legislation, regulations and customer-focused service delivery.
- Excellent organisational and workload management skills.
- Strong communication and stakeholder engagement skills.
- Experience maintaining accurate records and using Microsoft 365 and housing management systems.
- Commitment to equality, diversity, inclusion and outstanding customer service.
What You Will Do
- Manage Right to Buy applications through all stages of the process.
- Ensure compliance with statutory guidance and timescales.
- Respond to customer enquiries, complaints and requests.
- Work collaboratively with internal teams and external partners.
- Contribute to continuous service improvement and best practice.
Join Bristol City Council and help deliver a high-quality Right to Buy service for our residents.
Please note that this role is subject to a Standard DBS Check.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.
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Right to Buy Co-Ordinator employer: Bristol City Council
Bristol City Council is an exceptional employer dedicated to fostering an inclusive and supportive work environment. With a strong commitment to employee development, hybrid working options, and a comprehensive rewards package, including generous annual leave and pension benefits, you will have the opportunity to make a meaningful impact on the lives of children and families in Bristol. Join us in championing inclusive education and driving positive change within our vibrant community.
