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For Companies At a Glance
- Tasks: Administer council tax, ensuring accurate billing and collection for over 200,000 households.
- Company: Join the supportive team at Bristol City Council, making a difference in your community.
- Benefits: Competitive salary, flexible working, generous leave, and pension scheme.
- Why this job: Be part of a vital mission to improve Bristol while developing your skills.
- Qualifications: Strong communication skills and commitment to high-quality customer care.
- Other info: Hybrid working options available, with excellent career growth opportunities.
The predicted salary is between 29064 - 31022 £ per year.
Overview
Full Time, Permanent
Are you ready for an exciting opportunity to join the Council Tax team at Bristol City Council? We are responsible for the billing and collection of Council Tax from over 200,000 households and we are looking for dedicated individuals to be a part of this essential mission. Meeting the criteria outlined in the Person Specification for the Revenues Officer role is more important than prior experience, as extensive training will be provided to support you in the role. Our team works in a flexible way, with some colleagues working from home and others in the office. We welcome applications from candidates based in any location.
In this crucial role, you will be at the heart of our operation, responsible for administering council tax, ensuring accurate and prompt billing, collection, and recovery of unpaid accounts. We offer a flexible working approach. While your hours may be fixed during the initial training period, you\\\’ll have greater freedom to manage your working day once training is complete.
Responsibilities
- Engage with citizens, ensuring they receive their council tax bill promptly and in accordance with the appropriate guidelines and legislation.
- Gather all necessary evidence to support new applications and changes in circumstances, processing this information with the utmost accuracy.
- Maintain excellent communication with citizens through phone, email, text, and occasional face-to-face interactions.
Qualifications And Skills
- Exceptional written and verbal communication skills.
- Proficiency in using IT systems, including producing letters.
- A strong commitment to delivering high-quality customer care.
- The ability to work in a performance-oriented environment, meeting targets and deadlines.
Rewards
For Revenues Officers we offer a competitive starting salary of £29,064 per annum, rising incrementally to £31,022 (pro-rata if part time) following a successful probationary period. If you are an experienced officer, your starting rate of pay within these bands may be considered for adjustment.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. You’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How to Apply
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
We are a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We will make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
This is a permanent full-time role, 37 hours per week Monday to Friday, but we are open to receiving applications from those wishing to work other work patterns. The closing date for applications is 6th October 2025. Shortlisted candidates will be invited to an in person interview conducted in mid October.
Contact
If you have any further queries after reading the job advert along with the attached job paperwork, please contact Lucy Leonard and Liam Smith.
Bristol City Council strives to have a workforce that reflects the communities it serves. We are committed to ensuring diversity in our hiring process and particularly welcome applications from Black and racially minoritised and LGBTQ+ candidates who are under-represented within this Service of Bristol City Council. Appointments will be made on merit. The personal information section of the application form will be treated confidentially to ensure fairness.
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Revenues Officer - Council Tax x4 employer: BRISTOL CITY COUNCIL
Contact Detail:
BRISTOL CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer - Council Tax x4
✨Tip Number 1
Get to know the Council Tax team and what they do! Research Bristol City Council's mission and values, and think about how your skills align with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with citizens regularly, it’s crucial to show that you can communicate clearly and effectively. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Be ready to showcase your IT skills! Familiarise yourself with common software used in customer service roles. If you can demonstrate your proficiency during the interview, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure to highlight how you meet the essential criteria in the Person Specification – this is key to getting shortlisted!
We think you need these skills to ace Revenues Officer - Council Tax x4
Some tips for your application 🫡
Show Us Your Skills: Make sure to highlight your exceptional written and verbal communication skills in your application. We want to see how you can engage with citizens effectively, so don’t hold back!
Match the Criteria: Take a good look at the Person Specification and ensure you demonstrate how you meet each essential criterion. We’re keen on seeing your commitment to high-quality customer care and your ability to work towards targets.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Revenues Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and gives you a chance to showcase your enthusiasm for joining our team.
How to prepare for a job interview at BRISTOL CITY COUNCIL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Revenues Officer. Familiarise yourself with council tax processes, billing, and collection methods. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves engaging with citizens, be prepared to demonstrate your exceptional written and verbal communication skills. Think of examples from your past experiences where you've effectively communicated complex information or resolved customer issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer care commitment. Practice how you would handle situations like an unhappy citizen or a billing error. This will help you articulate your thought process during the interview.
✨Highlight Your IT Proficiency
As you'll be using IT systems to produce letters and manage data, be ready to discuss your experience with relevant software. If you have specific examples of how you've used technology to improve efficiency or accuracy, share those during the interview.
