Bristol City Council is seeking a Resident Experience Manager to lead the resident feedback, complaints handling and customer insight function across Housing & Landlord Services. You will shape how we listen to residents, learn from feedback and drive service improvements.
You will lead a team, embed a customer-focused culture, and ensure compliance with regulatory frameworks while reporting on performance and assurance to senior leaders and tenants.
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Resident Experience Leader: Insight-Driven Service employer: Bristol City Council
Bristol City Council is an exceptional employer dedicated to fostering an inclusive and supportive work environment. With a strong commitment to employee development, hybrid working options, and a comprehensive rewards package, including generous annual leave and pension benefits, you will have the opportunity to make a meaningful impact on the lives of children and families in Bristol. Join us in championing inclusive education and driving positive change within our vibrant community.
