Bristol City Council is seeking an experienced Resident Experience Team Manager to lead the Resident Experience Team and cultivate a culture where resident feedback drives service improvement across Housing and Landlord Services.
The role focuses on delivering a resident-focused complaints and enquiries service, overseeing housing complaints, FOI, SARs, and stakeholder engagement, with emphasis on compliant, timely responses and continuous service improvement.
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Resident Experience Lead - Hybrid & Flexible Hours employer: Bristol City Council
Bristol City Council is an exceptional employer dedicated to fostering an inclusive and supportive work environment. With a strong commitment to employee development, hybrid working options, and a comprehensive rewards package, including generous annual leave and pension benefits, you will have the opportunity to make a meaningful impact on the lives of children and families in Bristol. Join us in championing inclusive education and driving positive change within our vibrant community.
