Bristol City Council is seeking a Complaints Case Manager to join the team at City Hall. You will investigate escalated complaints, manage your own caseload, and produce clear final responses in line with statutory duties.
You will advise Stage One handlers, convene reviews, deliver training, and use analysis to drive service improvements. A local authority background is advantageous; hybrid working with occasional office days at City Hall.
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Remote Complaints Case Manager - Drive Service Improvements employer: Bristol City Council
Bristol City Council is an exceptional employer dedicated to fostering an inclusive and supportive work environment. With a strong commitment to employee development, hybrid working options, and a comprehensive rewards package, including generous annual leave and pension benefits, you will have the opportunity to make a meaningful impact on the lives of children and families in Bristol. Join us in championing inclusive education and driving positive change within our vibrant community.
