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- Tasks: Coordinate staff rosters and provide essential support to older tenants in housing.
- Company: Join the supportive team at Bristol City Council, making a difference in the community.
- Benefits: Enjoy a competitive salary, generous leave, and a Local Government Pension scheme.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Make a real impact on the lives of older people while developing your admin skills.
- Qualifications: Strong literacy, numeracy, and ICT skills; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Fixed Term Maternity cover until May 31st 2027, Part Time 22 hours per week working Mon 9 – 5pm - Wed 9 – 5pm – Fri 9.00 – 4.30pm.
We are looking for a motivated, reliable individual to join our enthusiastic team with a great opportunity to contribute and develop specialist administration skills whilst supporting our work providing support to tenants in housing specially designed for older people who want to live independently. Our supported housing for older people offers easy to manage accommodation with a 24-hour alarm system.
You will be responsible for:
- Organising the rostering of staff and on call arrangements to ensure adequate cover within the defined cluster areas and support for other cluster teams when necessary.
- Providing comprehensive administrative support within the Support to Older People team and supporting the Team Leaders in planning and distribution of workloads to ensure the support needs of service users are met.
- Assisting in induction, training and monitoring of the team’s performance.
- Receiving calls from Emergency Control Office and, if appropriate, deploying Mobile Wardens within the defined 30 minute response target.
- Logging all calls and maintaining records of contact with service users, cross referencing actions arising to service users file as necessary.
- Updating confidential information with regard to service users, ensuring emergency control staff have the correct data to comply with City Council’s Policy and GDPR Data Protection legislation.
- Communicating in a professional manner and liaising closely with officers of Housing and Landlord Services, outside agencies and Central Emergency Control on all matters relating to the welfare of the service user as necessary.
- Managing own workload and willingness to work as part of a team.
Please note that this role is subject to an Enhanced DBS Check.
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance.
We’re a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Bristol City Council strives to have a workforce that reflects the communities it serves. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
Mobile Warden Co-ordinator employer: Bristol City Council
Contact Detail:
Bristol City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Warden Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you tailor your responses and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your skills and experiences clearly, especially those that align with the Mobile Warden Co-ordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Mobile Warden Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Mobile Warden Co-ordinator. We want to see how you can contribute to our team and support older people in living independently.
Show Off Your Skills: Don’t hold back on showcasing your excellent literacy and numeracy skills! We’re looking for someone who can provide comprehensive administrative support, so make sure to mention any relevant experience or training you've had in this area.
Be Professional and Personable: Since you'll be liaising with various stakeholders, it’s important to demonstrate your good interpersonal and customer service skills. Use examples in your application that show how you communicate effectively and professionally.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with Bristol City Council!
How to prepare for a job interview at Bristol City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Mobile Warden Co-ordinator. Familiarise yourself with the key tasks mentioned in the job description, such as rostering staff and managing emergency calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to discuss your interpersonal skills. Think of examples where you've effectively communicated with team members or external agencies. Highlighting your customer service experience will also show that you can handle sensitive situations professionally.
✨Demonstrate Your IT Savvy
With a focus on ICT systems, it’s crucial to showcase your technical skills during the interview. Be ready to discuss any relevant software you’ve used in the past and express your willingness to become a champion user of new systems like CX. This shows that you’re adaptable and eager to learn.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.