At a Glance
- Tasks: Lead and improve tenancy management services for Bristol's residents.
- Company: Bristol City Council, committed to excellent landlord services.
- Benefits: Flexible working, generous leave, and a supportive environment.
- Other info: Opportunity for career growth in a dynamic and impactful role.
- Why this job: Make a real difference in residents' lives and shape housing services.
- Qualifications: Experience in housing management and strong leadership skills.
The predicted salary is between 40582 - 49600 £ per year.
Full Time, Permanent. Shape the future of tenancy management services in Bristol and make a lasting difference to residents and communities.
This is an exciting opportunity to lead a key frontline housing service at a time of significant improvement and change within Bristol's Housing directorate. At Bristol City Council, we're committed to delivering excellent landlord services and strengthening relationships with residents ensuring our services meet their expectations. As part of our Housing Management Improvement Programme, we're focused on improving resident satisfaction, delivering better outcomes and building services that residents can trust.
We're looking for an experienced and inspiring Tenancy Management Service Manager to lead our tenancy service and play a pivotal role in delivering our improvement plan. The successful candidate will help shape service delivery, improve performance against our Tenant Satisfaction Measures (TSMs) and support compliance with the Regulator of Social Housing's Consumer Standards.
This is a role with genuine influence, offering the opportunity to lead service improvement and help shape the future of Housing Management in Bristol.
About the role: As Tenancy Management Service Manager, you will provide strategic and operational leadership for tenancy management services across Bristol's council housing stock. You will lead managers and frontline Housing Officers and Team Managers responsible for delivering high-quality housing management services, ensuring residents receive a consistent, responsive and resident-focused service throughout their tenancy journey.
Working closely with colleagues across Housing Management and Estates Services, you will drive delivery through a Tenancy Management Improvement Plan, strengthening service performance, resident engagement and accountability.
- Lead and develop high-performing managers and teams.
- Deliver service improvements that improve resident experience and outcomes.
- Drive improvements in Tenant Satisfaction Measures (TSMs).
- Lead the delivery of our Housing Management improvement programme.
- Ensure tenancy management services meet the expectations of the Consumer Standards.
- Use performance data, customer insight and resident feedback to improve services.
- Promote a culture of accountability, learning and continuous improvement.
- Champion excellent customer service and resident engagement.
The role is central to our ambition to deliver safe, well-managed homes and neighbourhoods, improve resident satisfaction and provide an excellent landlord service.
Bristol City Council are not offering sponsorship for this role. Please note that this role is subject to a Basic DBS Check.
Why Bristol City Council? Housing Management is on a journey of improvement, with a clear focus on delivering better services, improving resident satisfaction and strengthening compliance with the Regulator of Social Housing's requirements. This role offers a unique opportunity to influence that journey, leading improvements that will directly affect residents' experience of their landlord and help shape the future of tenancy management services across Bristol.
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
Interviews will be held in person from 26-27 November in Bristol. For more information about the role please contact mark.kempt@bristol.gov.uk.
Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
Housing Service Manager in London employer: Bristol City Council
Bristol City Council is an exceptional employer dedicated to fostering an inclusive and supportive work environment. With a strong commitment to employee development, hybrid working options, and a comprehensive rewards package, including generous annual leave and pension benefits, you will have the opportunity to make a meaningful impact on the lives of children and families in Bristol. Join us in championing inclusive education and driving positive change within our vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Service Manager in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Bristol City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Bristol City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Service Manager in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Bristol City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Bristol City Council
✨Get to Know Public Sector Values
Before your interview with Bristol City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Bristol City Council.
