Income Officer (Pre-Tenancy)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference VAC008929 Date posted 05/10/2026 Application closing date 19/10/2026 Location 100 Temple Street Redcliffe Bristol BS1 6AN Salary BG8: £30,023 - £32,046 Package Flexible workingPension Scheme Contractual hours 37 Basis Full time Job category/type Housing Attachments Job Description.pdf Person Specification.pdf

A great opportunity has arisen for an Income Officer in the Housing Service to support in maximising rental income by offering a person centred and supportive pre-tenancy assessment to identify individual needs and make referrals.

The Income Management Team are responsible for collecting rent from over 26,000 tenants in Bristol. Bristol City Council take a supportive approach to tenancy sustainment and seeks to identify individual support needs as early as possible to sustain tenancies. This new role will be responsible for completing income and expenditure assessments before the start of tenancy to refer applicants to necessary support agencies and identify areas to maximise income.

This Income Officer (Pre-Tenancy) role will involve speaking to applicants sensitively about their finances with the opportunity to build trust in our Income Management service from day one. Working as part of the wider team and in conjunction with colleagues across the Housing Service you will play an integral role in giving tenants the best start possible.

Please note that this role is subject to a Basic DBS Check.Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

If you share our values and are ready to be part of our exciting journey

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact chris.rabbetts@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

#J-18808-Ljbffr