Implementation Support Lead (Better, Faster, Cheaper)

Job reference VAC008897 Date posted 30/09/2026 Application closing date 19/10/2026 Location City Hall College Green City Centre Bristol BS1 5TR Salary BG15: £57,361 - £59,794 Package Blank Contractual hours 37 Basis Full time Job category/type Digital and ICT Attachments Person Specification.pdf Job Description.pdf

Job description

Full Time, Fixed Term for 12-months from appointment

Help us get better, faster and cheaper!

This is an exciting opportunity to join Bristol City Council at a time of significant transformation through our One Council Transformation Plan.

Our Better Faster Cheaper (BFC) programme is investing to make our services better, faster and cheaper by:

• Designing them around people’s needs.
• Making the cultural, process and technology changes needed to provide high-quality digital services.
• Making internal processes more user friendly and making it easy for colleagues to get things done.

We are looking for an Implementation Support Lead to help us deliver the goods quickly and effectively. In this senior role you will take a hands‑on approach to help us get things done. These will range from changes to digital, policy, processes and even whole services, offering a varied and lively working environment.

You will help identify opportunities and implement changes to reduce internal bureaucracy, prevent avoidable demand and make it easier for colleagues to get things done, focusing on quicker wins and policy matters. You will work alongside our growing digital delivery teams, ensuring that the improvement you drive complements the programme’s longer‑term transformation activity.

Working at the heart of the council’s transformation effort, you’ll need to be capable of working with a high level of autonomy. You will be able to form and maintain great working relationships with colleagues ranging from the most senior officers and politicians through to operational colleagues who you may be asking to change things they hold dear.

You will be someone who can turn your hand to many different activities and keep plates spinning, supporting BFC to deliver on many different fronts. You will keep a clear focus on getting things done whilst bringing people on the journey, fostering a positive One Council culture across traditional departmental silos.

Please note:

• You must have the legal right to work in the UK.
• The role requires attendance at our central Bristol office at least two days per week, with flexibility around hybrid working arrangements.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact BFC@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

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