Family Hub and Early Help Business Support

2x Part Time - 22.5 hours per week, Permanent

Make a Difference for Children, Families and Communities in Bristol. We are looking for a highly organised and customer focused Business Support Officer to join our Family Hubs and Early Help Service. This is an exciting opportunity to play a key role in supporting services that help improve outcomes for children, young people and families across Bristol.

Working within a dynamic multi-agency environment, you will provide citywide business support, coordination and administration across Family Hubs and Early Help services, including support for programmes such as Holiday Activities and Food (HAF). If you enjoy managing complex processes, solving problems, working collaboratively and delivering excellent customer service, we'd love to hear from you.

What are we looking for?

• You will have experience of delivering effective business support in a busy environment, with excellent organisational, communication and customer service skills.
• We are looking for someone who can manage competing priorities, work accurately with data and financial information, and build positive working relationships with colleagues, partners and service users.
• A flexible, solution-focused approach and a commitment to safeguarding, equality and inclusion are essential.

What will you be doing?

• You will provide business support across multiple Family Hub sites throughout Bristol, coordinating administrative processes and responding to enquiries from colleagues, families, partners and members of the public.
• You will support a range of projects and service areas, including parenting support, domestic abuse support, HAF, and the implementation of new citywide processes and procedures.
• The role also includes supporting financial processes, maintaining records, monitoring data and contributing to service improvements.
• This varied role offers the opportunity to work across different teams, projects and locations, helping to shape and support services for children, young people and families across the city.

Please note that this role is subject to an Enhanced DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Lucy Hudd lucy.hudd@bristol.gov.uk.

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.