At a Glance
- Tasks: Lead a team to deliver top-notch housing services and ensure compliance with regulations.
- Company: Join Bristol City Council, a supportive and dynamic workplace.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Other info: Hybrid working options available for a balanced work-life experience.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in housing repairs and strong organisational skills are essential.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Join us in delivering safe, compliant and customer-focused housing services.
We are seeking to appoint an experienced and highly organised Senior Repairs Co-ordinator to join Bristol City Council's Damp & Mould and Awaab's Law Compliance Team.
This is an exciting opportunity to play a key role in supporting the delivery of a responsive, resident-focused service while helping ensure compliance with Awaab's Law and consumer regulation requirements.
About the role
Working closely with the Service Lead for Disrepair and Damp & Mould, you will:
- Lead and support a team of Business Support Officers.
- Lead the development of procedures, deliver training and coaching to staff to ensure consistent ways of working.
- Oversee the triage and management of Awaab's Law Phase 1 and Phase 2 cases.
- Support surveyors by coordinating inspections, appointments, records and communications.
- Ensure residents receive timely updates and a high standard of customer service throughout the lifecycle of their case.
- Monitor workflows, manage priorities and support service improvement.
- Ensure complaints, enquiries and case activity are accurately recorded within housing management systems.
Working closely with the Senior Data Analyst, you will help maintain accurate performance and compliance information, supporting regulatory reporting, service monitoring and compliance with Awaab's Law.
You will play a key role in ensuring customer complaints and service requests are managed consistently and effectively, enabling the service to identify trends, monitor statutory timescales and demonstrate compliance with the expectations of the Regulator of Social Housing.
About You
We're looking for someone with:
- Knowledge of social housing repairs and customer service delivery.
- Strong organisational, communication and problem-solving skills.
- Experience managing workloads and performance in a fast-paced environment.
- The ability to build effective relationships with colleagues, residents and stakeholders.
- Experience in housing repairs, damp and mould, disrepair or compliance services would be advantageous.
Why Bristol City Council
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For an informal discussion about the role, please contact: Sabrina Jefferies - sabrina.jefferies@bristol.gov.uk
Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.
Senior Repairs Co-Ordinator in Bristol employer: Bristol City Council
Bristol City Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Trauma-Informed Recovery Navigator, you will benefit from flexible working hours and generous leave allowances, allowing you to balance your personal and professional life while making a meaningful impact in the community. Join us in a role that not only fosters collaboration with various services but also empowers you to contribute to the recovery journey of individuals facing complex challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Co-Ordinator in Bristol
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Bristol City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Bristol City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Senior Repairs Co-Ordinator in Bristol
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Bristol City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Bristol City Council
✨Get to Know Public Sector Values
Before your interview with Bristol City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Bristol City Council.
