At a Glance
- Tasks: Lead the Disrepair team to improve service and enhance customer experience.
- Company: Bristol City Council, committed to diversity and community impact.
- Benefits: Hybrid working, flexible hours, generous leave, and pension scheme.
- Other info: Join a diverse team dedicated to positive outcomes for residents.
- Why this job: Make a real difference in housing while developing your leadership skills.
- Qualifications: Experience in social housing disrepair and strong leadership abilities.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking to appoint an experienced Manager to play a key leadership role within the Disrepair team at Bristol City Council. This critical position focuses on driving service improvement, strengthening governance, and delivering an excellent customer experience across a diverse housing portfolio of approximately 27,500 homes.
Responsibilities
- Provide strategic and operational leadership to the Disrepair function and case management, leading teams of Business Support Officers, Access Compliance and Project Officers, Surveyors and Supervisors.
- Ensure full compliance with Awaab’s Law, the Landlord and Tenant Act 1985, the Homes (Fitness for Human Habitation) Act 2018 and associated regulatory requirements.
- Establish robust governance frameworks, manage disrepair claims and pre‑action protocol cases, drive performance against statutory timescales, manage risk and ensure urgent, transparent delivery.
- Oversee inspections to a high technical standard, support evidence‑based responses, deliver timely outcomes, and reduce repeat failures through sound building pathology knowledge.
- Collaborate with Housing Management, Legal Services, Complaints Handling and Planned Maintenance to ensure a joined‑up, compliant approach to service delivery.
- Manage contractor relationships, monitor performance, challenge and ensure works meet contractual, legal and quality standards while achieving value for money.
- Ensure accurate record‑keeping, clear communication with residents and appropriate escalation and resolution of complex or high‑risk cases.
Qualifications
- You will bring significant technical expertise and demonstrable experience of managing disrepair within a social housing context, leading multidisciplinary teams in a regulated environment.
- You have a strong understanding of housing law, compliance, risk management and governance, with the ability to embed clear processes, manage legal risk, monitor performance and drive continuous improvement.
- Excellent leadership, organisational and communication skills are essential, alongside a strong commitment to delivering positive outcomes for residents.
Benefits
- Hybrid working arrangements are available, flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance.
Diversity and Equality Statement
Bristol City Council is a Disability Confident employer. We value recruiting and retaining disabled people and guarantee an interview for applicants who meet the essential criteria. We commit to diversity in our hiring process and welcome applications from Black and racially minoritised, Disabled, LGBTQ+ and Female candidates who are under‑represented within our Service. Appointments are made on merit.
Personal Information Statement
The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to ensure fair treatment.
Response Repairs Manager (Disrepair) in Bristol employer: Bristol City Council
Bristol City Council is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact on the lives of residents across a diverse housing portfolio. With a strong commitment to employee development, flexible working arrangements, and a focus on diversity and inclusion, we empower our staff to thrive while ensuring compliance and delivering excellent service. Join us in shaping a better community while enjoying generous benefits and a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Response Repairs Manager (Disrepair) in Bristol
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Bristol City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Bristol City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Response Repairs Manager (Disrepair) in Bristol
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Bristol City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Bristol City Council
✨Get to Know Public Sector Values
Before your interview with Bristol City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Bristol City Council.
