The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Full Time, Permanent
We are seeking to appoint an experienced Manager to play a leadership role within the Housing Repairs Service at Sandy Park, Bristol City Council. This is a critical position with a strong focus on driving service improvement, strengthening governance, and delivering an excellent customer experience across a diverse housing portfolio of approximately 27,500 homes.
This is a pivotal time to join the service as we respond to sector‑wide challenges and raise standards in line with the Regulator of Social Housing’s expectations, particularly in relation to building safety, damp and mould, and the reduction of outstanding repairs.
A key priority will be strengthening organisational compliance with Awaab’s Law, embedding robust, resident‑focused processes and ensuring consistent delivery against statutory requirements across the service.
This role provides strategic and operational leadership to a team of Technical Officers and Response Surveyors, with primary accountability for leading and overseeing the Damp and Mould function. It is responsible for ensuring full compliance with Awaab’s Law and associated regulatory requirements, including establishing robust governance frameworks, driving performance against statutory timescales, effectively managing risk, and ensuring all cases are progressed with urgency, transparency, and a clear audit trail.
- Drive service improvement, strengthen governance, and deliver excellent customer experience across a diverse housing portfolio.
- Strengthen organisational compliance with Awaab’s Law, embed robust resident‑focused processes, and ensure consistent delivery against statutory requirements.
- Provide strategic and operational leadership to a team of Technical Officers and Response Surveyors, overseeing the Damp and Mould function.
- Ensure full compliance with Awaab’s Law and regulatory requirements, establish governance frameworks, drive performance against statutory timescales, manage risk, and maintain clear audit trails.
- Ensure inspections meet high technical standards with timely, effective, and sustainable outcomes for residents, addressing root causes.
- Collaborate with housing management, planned maintenance, and internal teams for joined‑up, compliant service delivery.
- Manage contractor relationships, ensuring contractual, regulatory and quality standards, and delivering value for money.
- Monitor performance, challenge and escalating where necessary to maintain high‑quality, customer‑focused service.
- Identify technical expertise, lead multidisciplinary teams, embed clear processes, monitor performance, and drive continuous improvement.
Qualifications
- Significant technical expertise in building pathology, damp and mould, and building safety.
- Demonstrable experience of leading and performance‑managing multidisciplinary teams in a regulated environment.
- Strong understanding of compliance, risk management and governance, with ability to embed clear processes.
- Excellent leadership, organisational and communication skills.
- Strong commitment to customer care.
Benefits
At Bristol City Council, we offer a work environment that is fast‑moving and supportive, giving you the chance to use your skills and develop new ones within a high‑profile organisation. Most roles offer hybrid working arrangements, providing flexibility for both home and office work. You will receive an excellent rewards package including flexible working, flexitime, membership of the Local Government Pension scheme and a generous annual leave allowance. You will work in a supportive environment where you can help make Bristol a better place.
For further information, please contact Sabrina Jefferies at sabrina.jefferies@bristol.gov.uk
Bristol City Council strives to have a workforce that reflects the communities it serves, and we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Black and racially minoritised, Disabled, LGBTQ+ and Female candidates who are currently under‑represented within this Service of Bristol City Council. Appointments will be made on merit.
