At a Glance
- Tasks: Provide high-quality debt advice to vulnerable citizens and manage your own caseload.
- Company: Join Bristol City Council's Welfare Rights and Money Advice Service.
- Benefits: Enjoy a competitive salary, generous leave, and a Local Government Pension scheme.
- Other info: Hybrid working available after probation; we value diversity and welcome all applicants.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Knowledge of debt recovery law and strong communication skills required.
The predicted salary is between 35412 - 39152 £ per year.
Based at 100 Temple Street. Hybrid working available following a successful probation period. A fantastic opportunity has arisen for a motivated and experienced Money Adviser to join Bristol City Council’s Welfare Rights and Money Advice Service (WRAMAS). This role supports the council to deliver its core duties towards our most vulnerable citizens.
What will I be doing?
- You will visit vulnerable citizens at home and other locations across the city to provide a high‑quality debt advice service.
- You will provide consultancy advice to other professionals supporting their clients, such as support workers, social workers and housing officers.
- You will manage your own caseload, providing clients with debt advice and a pro‑active casework service to better manage their finances. This will include insolvency outcomes such as Debt Relief Orders (DROs).
What does a typical week look like?
- Be on duty for one day a week; triaging incoming referrals over the phone/email and providing one‑off advice to professionals. On this day you will be office based with a small team of other WRAMAS advisers on duty.
- Visit clients at home and other locations to conduct initial interviews and gather evidence.
- You will arrange and manage your diary independently.
- Liaise with creditors and other council teams.
- Progress your cases to a successful resolution, including submitting Debt Relief Order applications.
- Less frequently you will develop and deliver training to other council teams and commissioned partner organisations.
- Engage in social policy work, gathering evidence to support consultancies and feeding into service development.
- Write articles for our regular newsletter.
- Attend liaison meetings on behalf of the service.
- Deliver outreach sessions at community venues across the city.
What do I need to have?
- A good knowledge of debt recovery law and procedures.
- A good knowledge of the welfare benefits system.
- Good communication and negotiation skills, including the ability to converse with vulnerable citizens who have significant communication barriers and to negotiate with creditors and advocate on behalf of your clients.
- The ability to confidently manage and progress your own workload.
- Enhanced DBS Check required.
Benefits and support
You will receive membership of the Local Government Pension scheme and a generous annual leave allowance.
Equality, diversity and inclusion
Bristol City Council strives to have a workforce that reflects the communities it serves, and we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from young people, Black and racially minoritised, disabled and LGBTQ+ candidates who are currently under‑represented within this service. Appointments will be made on merit. We are a Disability Confident employer, guaranteeing an interview for disabled applicants who meet the essential criteria. We will make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
Money Adviser in Bristol employer: Bristol City Council
Bristol City Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees and the communities they serve. As a Money Adviser, you will benefit from a generous annual leave allowance, membership in the Local Government Pension scheme, and opportunities for professional development through training and community engagement. Located in the heart of Bristol, this role allows you to make a meaningful impact on the lives of vulnerable citizens while enjoying a hybrid working model after a successful probation period.
StudySmarter Expert Advice🤫
We think this is how you could land Money Adviser in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to debt advice. Role-play with a friend or use online resources to get comfortable discussing your experience and how it relates to the Money Adviser role.
✨Tip Number 3
Showcase your skills! Bring examples of your past work, especially any successful case resolutions or client interactions. This will help demonstrate your expertise and how you can make a difference in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Money Adviser in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Money Adviser role. Highlight your experience with debt advice and your understanding of welfare benefits, as these are key to what we’re looking for.
Showcase Your Skills:Don’t just list your qualifications; demonstrate your communication and negotiation skills in your application. We want to see how you’ve successfully interacted with vulnerable citizens and managed complex cases.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Make sure to submit your application through our official website. This ensures it gets to the right people and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at Bristol City Council
✨Know Your Stuff
Make sure you brush up on debt recovery law and welfare benefits before the interview. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by vulnerable citizens.
✨Practice Your Communication Skills
Since you'll be working with people who may have significant communication barriers, practice how you explain complex concepts in simple terms. Role-playing with a friend can help you refine your approach and ensure you come across as empathetic and clear.
✨Showcase Your Case Management Skills
Be prepared to discuss how you manage your own caseload. Think of examples where you've successfully navigated multiple cases or deadlines, and be ready to share how you prioritise tasks and keep everything organised.
✨Engage with the Community
Demonstrate your commitment to community engagement by sharing any relevant experiences. Whether it's delivering outreach sessions or writing articles, showing that you’re proactive in supporting the community will resonate well with the interviewers.
