Mobile Warden Co-ordinator in Bristol

Fixed Term Maternity cover until May 31st 2027, Part Time 22 hours per week working Mon 9 – 5pm - Wed 9 – 5pm – Fri 9.00 – 4.30pm.

We are looking for a motivated, reliable individual to join our enthusiastic team with a great opportunity to contribute and develop specialist administration skills whilst supporting our work providing support to tenants in housing specially designed for older people who want to live independently. Our supported housing for older people offers easy to manage accommodation with a 24-hour alarm system.

You will be responsible for:

• Organising the rostering of staff and on call arrangements to ensure adequate cover within the defined cluster areas and support for other cluster teams when necessary.
• Providing comprehensive administrative support within the Support to Older People team and supporting the Team Leaders in planning and distribution of workloads to ensure the support needs of service users are met.
• Assisting in induction, training and monitoring of the team’s performance.
• Receiving calls from Emergency Control Office and, if appropriate, deploying Mobile Wardens within the defined 30 minute response target.
• Logging all calls and maintaining records of contact with service users, cross referencing actions arising to service users file as necessary.
• Updating confidential information with regard to service users, ensuring emergency control staff have the correct data to comply with City Council’s Policy and GDPR Data Protection legislation.
• Communicating in a professional manner and liaising closely with officers of Housing and Landlord Services, outside agencies and Central Emergency Control on all matters relating to the welfare of the service user as necessary.
• Managing own workload and willingness to work as part of a team.

Please note that this role is subject to an Enhanced DBS Check.

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance.

We’re a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Bristol City Council strives to have a workforce that reflects the communities it serves. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.