At a Glance
- Tasks: Assist in running and developing high-quality library services for the community.
- Company: Bristol City Council, committed to diversity and community engagement.
- Benefits: Generous annual leave, pension scheme, and supportive work environment.
- Other info: Fixed term role with opportunities to contribute to Bristol's future.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer-focused attitude and commitment to public service.
The predicted salary is between 13000 - 15600 £ per year.
Fishponds, St George and Hillfields Libraries
9.5 hours per week - Fixed term 18 months
Are you committed to the ethos of public libraries and encouraging people to get the maximum benefit from our library service and facilities? If so, then we want you to come and join our friendly team. We need customer-focused people to help us run and develop a high-quality service at various Bristol libraries.
The posts are not available for job share and availability for all specified sessions is required. The roles are not suitable for home working or hybrid working, as they are required to be physically present in libraries.
Manual handling, display screen equipment, and other training will be given, to ensure tasks are carried out safely.
Join us and you will receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you will be working in a supportive environment, where you will have the chance to make Bristol a better place and contribute to its future.
Please note that this role is subject to an Enhanced DBS Check.
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from young people, Black, Asian and minority ethnic, disabled and male candidates who are currently under-represented within this service of Bristol City Council. Appointments will be made on merit.
Please note Bristol City Council does not accept CV applications, you must apply via the Bristol City Council website.
Working pattern: Tuesday lunchtime, Wednesday lunchtime, Saturday afternoon.
Library Assistant in Bristol employer: BRISTOL CITY COUNCIL
Bristol City Council is an excellent employer for those passionate about public service and community engagement. As a Library Assistant, you will enjoy a supportive work culture that values diversity and offers opportunities for personal growth, all while contributing to the enrichment of Bristol's vibrant community. With a competitive rewards package, including a generous annual leave allowance and membership in the Local Government Pension scheme, this role provides a meaningful way to make a positive impact in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like BRISTOL CITY COUNCIL and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at BRISTOL CITY COUNCIL and let us see your personality shine through!
We think you need these skills to ace Library Assistant in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and BRISTOL CITY COUNCIL.
Get Familiar with Our Brand:Before applying, take some time to learn about BRISTOL CITY COUNCIL and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at BRISTOL CITY COUNCIL
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress BRISTOL CITY COUNCIL.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which BRISTOL CITY COUNCIL will surely appreciate.
