At a Glance
- Tasks: Handle calls, emails, and tickets while providing first-contact resolution.
- Company: Join Bristol City Council's dynamic IT Service Desk team.
- Benefits: Enjoy flexible hours and a supportive work environment.
- Other info: Hybrid working model with opportunities for growth and development.
- Why this job: Make a real impact in the community while developing your IT skills.
- Qualifications: Strong IT knowledge, problem-solving skills, and customer service focus required.
The predicted salary is between 30000 - 40000 £ per year.
Bristol City Council is seeking a motivated IT Service Desk professional to join our permanent IT Service Desk team at City Hall, Bristol.
The role handles calls, emails and tickets, logging and managing requests in our system and providing first-contact resolution where possible.
Strong IT knowledge, problem-solving ability and customer-service focus are essential, with ITIL awareness and a flexible approach to work in a hybrid environment.
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Hybrid IT Service Desk Analyst — Real Impact, Flexible Hours in Bristol employer: Bristol City Council
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