At a Glance
- Tasks: Deliver high-quality IT support and resolve tech issues for diverse users.
- Company: Supportive IT Services team in a dynamic organisation.
- Benefits: Permanent role with hybrid working options and career development opportunities.
- Other info: Join a Disability Confident employer committed to inclusivity and support.
- Why this job: Make a real difference by helping colleagues stay connected with reliable technology.
- Qualifications: Experience in customer-focused IT, strong problem-solving skills, and tech support knowledge.
The predicted salary is between 30000 - 40000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Overview
Full Time, Permanent. We are currently recruiting an enthusiastic and motivated End User Compute Engineer to join our supportive IT Services team. This is an exciting opportunity to deliver high‑quality IT support across a diverse organisation, helping colleagues stay connected through reliable and effective technology.
Role
As an End User Compute Engineer, you will investigate and resolve IT issues, supporting a wide range of systems, devices and users. You’ll work closely with Housing teams including trade operatives and engineers, supporting a variety of end‑user and handheld technologies used in operational and field‑based environments. You’ll manage incidents and service requests, ensuring they are handled efficiently while maintaining excellent customer service. You’ll support and maintain end‑user technologies including desktops, laptops, mobile devices and Microsoft services, while contributing to system improvements and service enhancements. Working closely with colleagues, you’ll share knowledge and help drive continuous improvement across the service. This role will be primarily office based at Sandy Park to support the operational teams. Some hybrid working will be possible.
Qualifications & Skills
You will have experience working in a fast-paced, customer-focused IT environment, with strong problem-solving skills and the ability to diagnose technical issues effectively. You’ll bring hands‑on experience of supporting technologies such as Windows, Microsoft 365, Active Directory, end‑user devices and basic networking. Strong communication skills are key, along with the ability to prioritise your workload, work independently and contribute positively as part of a team. A willingness to learn and adapt to new technologies is essential.
Disability Confident
We are a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We’ll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
End User Compute Engineer in Bristol employer: Bristol City Council
Join our dynamic IT Services team as an End User Compute Engineer, where you'll play a vital role in delivering high-quality IT support within a diverse organisation. Located at Sandy Park, we offer a supportive work culture that values collaboration and continuous improvement, alongside opportunities for professional growth and development. As a Disability Confident employer, we are committed to creating an inclusive environment, ensuring all employees feel valued and supported throughout their careers.
StudySmarter Expert Advice🤫
We think this is how you could land End User Compute Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the role.
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of Windows, Microsoft 365, and basic networking. Be ready to discuss how you've tackled similar IT issues in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Practice your communication skills! Since this role involves supporting various teams, being able to explain technical concepts in simple terms is key. Try doing mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team. Let’s get you that interview!
We think you need these skills to ace End User Compute Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the specific technologies mentioned in the job description, like Windows and Microsoft 365. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Communicate Clearly:Strong communication is key for us! Make sure your application is well-written and easy to understand. This shows us you can convey technical information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Bristol City Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and Active Directory. Be ready to discuss how you've supported these technologies in the past, as well as any troubleshooting techniques you’ve used. This will show that you’re not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and resolved IT issues in a fast-paced environment. Think about specific challenges you faced and how you approached them. This will demonstrate your ability to think on your feet and provide excellent customer service under pressure.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you’ll need to support users who may not be tech-savvy. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Emphasise Your Team Spirit
This role involves working closely with various teams, so highlight your ability to collaborate and share knowledge. Share examples of how you’ve contributed to team projects or helped colleagues improve their skills. This will show that you’re a team player who values continuous improvement.
