At a Glance
- Tasks: Provide essential customer care in a 24/7 Operations Centre, responding to emergency calls.
- Company: Bristol City Council, committed to diversity and community representation.
- Benefits: Generous leave, pension scheme, and a supportive work environment for skill development.
- Other info: Flexible shifts with opportunities for both full-time and part-time roles.
- Why this job: Make a real difference by helping vulnerable people in your community.
- Qualifications: Good IT skills and confidence in Microsoft Office; police vetting required.
The predicted salary is between 32061 - 34434 £ per year.
Job details
Job reference VAC008481 – Date posted 14/07/2026 – Application closing date 11/08/2026 – Location 100 Temple Street Redcliffe Bristol BS1 6AN – Salary BG9: £32,061 - £34,434 pro‑rata – Package Blank – Contractual Hours 37 – Basis Full time – Job category/type Customer Services, Operational, Other.
- Roles & Shift Patterns
- 2 x Fixed Term for 12 months, Full Time, Day Shift 07:30 – 19:30, covering sickness
- Permanent, Full Time, Night Shift 19:30 – 07:30
- Permanent, Part Time, Night Shift 19:25 hours per week 19:30 – 07:30
- Shift Scheduling Details
- Night shift full‑time: 4 days working, 4 days off.
- Night shift part‑time: 2 days working, 6 days off.
- Day shift: 2, 2, 3 or 4 days working, 4 days off (subject to vacancies).
For the 2, 2, 3 sequence – Week 1: 2 days working, 2 days off, 3 days working; Week 2: 2 days off, 2 days working, 3 days off.
All roles include Bank Holiday and weekend working in line with the shift pattern.
Requirements
- Police NPPV2 FULL vetting – requires 3 years UK residency; failure to meet residency will result in no clearance.
- Enhanced DBS Check.
- Good IT skills and confidence in using Microsoft Office.
Key Responsibilities
- Deliver solution‑oriented customer care in a state‑of‑the‑art, multi‑purpose Operations Centre that operates 24/7, 365.
- Respond to Telecare emergency calls, provide reassurance and arrange the appropriate response for the most vulnerable.
- Operate Telecare and security alarm platforms, surveillance camera systems, telephony, intercom, radio, car‑park and concierge services.
- Work creatively and innovatively within the new Operations Centre to improve services for the people of Bristol.
- Ensure excellent communication, customer service and accuracy; liaise with public, internal and external customers; use initiative to solve problems.
Benefits
- Membership in the Local Government Pension scheme.
- Generous annual leave allowance.
- Supportive work environment that promotes skill development within a high‑profile organisation.
We are a Disability Confident employer.
Any applicant who considers themselves disabled and meets the essential criteria is guaranteed an interview.
We make reasonable adjustments throughout the interview process and provide continued workplace support.
Bristol City Council strives to have a workforce that reflects the communities it serves; we are committed to ensuring diversity in our hiring process, welcoming, developing and promoting people from all sections of the community.
Appointments will be made on merit.
The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to ensure fair treatment.
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Emergency Operation Centre Officer x4 in Bristol employer: Bristol City Council
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