At a Glance
- Tasks: Manage payments, resolve queries, and support families in need.
- Company: Bristol City Council, committed to diversity and inclusion.
- Benefits: Part-time hours, competitive salary, and supportive work environment.
- Other info: Guaranteed interview for disabled applicants meeting criteria.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong customer service skills and knowledge of finance systems.
The predicted salary is between 29064 - 31022 £ per year.
Job reference: VAC008370
Date posted: 08/06/2026
Application closing date: 22/06/2026
Location: Welsman Office, Princes Street, St Pauls, Bristol, BS2 9JA
Salary: BG8: 29,064 - 31,022 pro rata
Contractual hours: 18.5
Basis: Job share
Job category/type: Part Time - 18.5hrs per week, Fixed Term - 12 Months
Responsibilities:
- Act as a Customer Services and Finance Officer in a job share role, managing subsistence payments, resolving queries, and checking and paying invoices.
- Assist the No Recourse to Public Funds team in assessing families and providing emergency accommodation for people with uncertain immigration status.
- Carry out administrative and support tasks for the team.
Requirements:
- Excellent customer service skills.
- Working knowledge of business support systems and procedures, ideally within a finance or customer service environment.
- Standard DBS Check required.
Equal Opportunities:
We are a Disability Confident employer that values recruiting and retaining disabled people. Any applicant who is disabled and meets the essential criteria has a guaranteed interview. We will make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. All applications will be treated fairly and confidentially.
Customer Service and Finance Officer in Bristol employer: Bristol City Council
Bristol City Council is an exceptional employer that prioritises inclusivity and employee development, making it a rewarding place to work. With a commitment to diversity and support for disabled individuals, the council fosters a collaborative work culture where employees can thrive in their roles while contributing to the community. Located in the vibrant city of Bristol, this part-time position offers a unique opportunity to engage with diverse populations and make a meaningful impact in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Finance Officer in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bristol City Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bristol City Council and let us see your personality shine through!
We think you need these skills to ace Customer Service and Finance Officer in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bristol City Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Bristol City Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bristol City Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bristol City Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bristol City Council will surely appreciate.
