At a Glance
- Tasks: Provide friendly customer service and support the Community Meals Service.
- Company: Join Bristol City Council, a supportive local authority with a commitment to diversity.
- Benefits: Enjoy generous leave, pension scheme, and a positive work environment.
- Other info: Part-time role with flexible shifts and opportunities for personal growth.
- Why this job: Make a real difference by helping citizens stay independent and safe at home.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Permanent, Part‑time position (18 hours per week). Shift hours 9:00‑15:00 on Wednesday, Thursday, Friday and one weekend in four on a rota basis. Shift pattern will be discussed at interview. Bank holidays included.
Responsibilities
- Provide first‑line customer service to the Community Meals Service, answering phone calls from customers, relatives and external agencies in a professional and friendly manner.
- Handle cash and non‑cash payments, record accurate financial information in line with Bristol City Council policies and support debt‑management initiatives.
- Maintain customer records and service‑specific databases, ensuring data is up to date and secure.
- Work independently and as part of a team, including lone working where required.
- Support the Citywide effort to help citizens remain independent in their own homes by ensuring that a hot, nutritious meal is delivered and checking on their safety and wellbeing.
Qualifications
- Experience working in a customer‑focussed environment.
- Strong interpersonal and communication skills, able to remain calm under pressure.
- Confidence in handling money and recording financial transactions.
- Proficient with ICT applications, including Microsoft Office (Word, Excel) and service‑specific databases.
- Willingness to undergo an enhanced DBS check.
Benefits
- Membership of the Local Government Pension Scheme, generous annual leave allowance and a supportive working environment at a high‑profile local authority.
Equality & Diversity
Bristol City Council is a Disability‑confident employer committed to recruiting and retaining disabled people and promotes a diverse workforce reflecting the communities it serves.
Customer Service Advisor in Bristol employer: Bristol City Council
Bristol City Council is an excellent employer, offering a supportive and inclusive work environment for Customer Service Advisors. With a commitment to employee wellbeing, generous annual leave, and membership in the Local Government Pension Scheme, staff are encouraged to grow and thrive while making a meaningful impact in the community. The council's focus on equality and diversity ensures that all employees feel valued and empowered, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bristol City Council and their Community Meals Service. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in customer service and show off those strong interpersonal skills they’re looking for.
✨Tip Number 3
Show your passion for helping others! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to supporting citizens and ensuring their wellbeing.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service. We want to see how your skills align with the role of a Customer Service Advisor, so don’t hold back on showcasing your relevant experience!
Be Professional and Friendly:Since you'll be the first point of contact for our customers, it's crucial to convey a friendly and professional tone in your written application. Use clear language and a positive attitude to reflect the kind of service we provide.
Showcase Your Skills:Don’t forget to mention your ICT skills, especially with Microsoft Office and any databases you've used. We’re looking for someone who can handle financial transactions accurately, so highlight any relevant experience you have in this area.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Bristol City Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in a customer-focused environment and how you handled challenging situations. Think of specific examples that showcase your strong interpersonal and communication skills.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Customer Service Advisor, especially regarding handling payments and maintaining customer records. Research Bristol City Council's Community Meals Service so you can speak knowledgeably about their mission and how you can contribute.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your ability to remain calm under pressure. Practice responses to common situations, like dealing with an upset customer or managing multiple tasks at once, to show you can handle the demands of the role.
✨Show Your Team Spirit
Since the job involves both independent work and teamwork, be prepared to discuss how you collaborate with others. Share examples of how you've worked effectively in a team setting and how you can support the Citywide effort to help citizens remain independent in their homes.
