At a Glance
- Tasks: Support users with system queries and improve application efficiency.
- Company: Join Bristol City Council's supportive Social Care & Education team.
- Benefits: Flexible working hours, generous leave, and a pension scheme.
- Other info: Hybrid working options available; training provided for successful applicants.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 35412 - 39152 £ per year.
This is an opportunity to join the Social Care & Education Application Support Team as an Application Support Officer. We have two posts available, one will focus primarily on Children’s Social Care, the other on Education. We provide support to ICT systems used by Social Care and Education services which currently includes Liquidlogic (System C) LCS/EHM/EYES/LAS/ContrOCC. We support system user queries, investigate and resolve issues and work with end users to improve data quality. We are continually looking to improve and make the applications we support more efficient and user friendly wherever possible.
What will you be doing? This role is varied but will primarily focus on helpdesk work, supporting end users with system issues and queries. You will be required to develop new forms and processes to meet the needs of the service, as directed by the Senior Application Support Officers. Full training on how to use the systems will be provided to the successful applicant.
We are looking for someone who is keen to work as part of a supportive team, with excellent communication skills and the ability to engage with stakeholders at all levels. Attention to detail is an important part of this role, as is the ability to prioritise a variety of incoming tasks whilst managing a busy workload. This position is open to office and home working. When service needs arise, you will be expected to work in City Hall.
Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance.
In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
Application Support Officer x2 in Bristol employer: Bristol City Council
Bristol City Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Trauma-Informed Recovery Navigator, you will benefit from flexible working hours and generous leave allowances, allowing you to balance your personal and professional life while making a meaningful impact in the community. Join us in a role that not only fosters collaboration with various services but also empowers you to contribute to the recovery journey of individuals facing complex challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Officer x2 in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bristol City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bristol City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Application Support Officer x2 in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bristol City Council:Your cover letter is your chance to shine! Tell us why you want to work at Bristol City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bristol City Council!
How to prepare for a job interview at Bristol City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
