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- Tasks: Lead a team to improve housing standards in Bristol's private rented sector.
- Company: Join the dynamic Bristol City Council, a leader in public service.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
- Other info: Be part of a diverse workforce committed to positive change.
The predicted salary is between 36000 - 60000 £ per year.
Job description
Full Time, Fixed Term for 18 months.
A fantastic opportunity has arisen for a Team Leader to lead a team of Senior/Housing Officers within our Private Housing Licence Processing & Advice and Support Unit.
Bristol is a vibrant city, with nearly 30% of Bristol\’s population living in the private rented sector. The City Council\’s Private Housing Service sets out to maintain and improve housing conditions in this sector. The service is responsible for privately owned and rented properties including the licensing of rented properties. The service has expanded its licensing functions following approval of two new schemes in 2024. A city-wide additional licensing scheme and a selective licensing scheme in 3 wards of the city.
Would you like to work in one of the largest Private Housing Services in the country, and contribute to improving the cities private rented sector housing standards?
We are looking for someone who can motivate a team with positive attitude and passion to ensure great customer service and service delivery.
You will be managing and supervising a small team of front-line officers to lead on an area of the service’s property licence application processing, and providing guidance and support to the team, along with associated work.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
Advice and Support Team Leader employer: BRISTOL CITY COUNCIL
Contact Detail:
BRISTOL CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Support Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bristol City Council and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Team Leader and how you can motivate your team to deliver great customer service.
✨Tip Number 3
Show your passion for housing! Be ready to discuss your ideas on improving housing conditions in the private rented sector. This will demonstrate your commitment to making a positive impact in Bristol's community.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Advice and Support Team Leader
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for improving housing standards shine through. We want to see that you genuinely care about making a difference in Bristol's private rented sector!
Match the Criteria: Make sure to address each of the essential criteria listed in the Person Specification. We’re looking for specific examples that demonstrate how you meet these requirements, so don’t hold back on showcasing your skills and experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the right fit for the role. A well-structured application can really make you stand out!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details correctly and gives you a chance to explore more about us and the role.
How to prepare for a job interview at BRISTOL CITY COUNCIL
✨Know Your Stuff
Make sure you understand the role of a Team Leader in the Private Housing Licence Processing & Advice and Support Unit. Familiarise yourself with Bristol City Council's housing policies, especially the new licensing schemes. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated teams in the past. Think about specific situations where you’ve improved customer service or service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Emphasise Customer Service
Since this role focuses on great customer service, be ready to discuss your approach to handling customer queries and complaints. Share any relevant experiences that demonstrate your commitment to improving housing standards and supporting your team in delivering excellent service.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the challenges the team currently faces or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
