Job Title: Guest Experience Assistant
Location: Bristol
Contract Type: Variable hours
Contract Length: Permanent
Salary: National Minimum Wage
Mission Statement: Inspire, Engage, Conserve
We are looking for a Guest Experiences Assistant to join our team at Bristol Aquarium, Bristol.
Join the team at Bristol Aquarium where we offer visitors the chance to explore more than 40 naturally-themed displays and spot the thousands of amazing aquatic creatures, including tropical sharks, rays, seahorses, puffer fish, piranhas, and so many more.
We\'re looking to meet people who would like a new opportunity with a challenge. Our business is so unique and we rely on our very diverse and richly talented team to keep this show on the road. We are keen to build a team who represent our values as a business and help us expand and grow to be better.
As a business we are committed to promoting a diverse and inclusive community of employees where we can all be ourselves in an accepting environment. We are keen to increase diversity throughout our business and build a stronger team at Bristol Aquarium
We are also here to sell fun and this is what makes us so unique. Each day we look at working in a fun and friendly environment. So, if you have a passion to work in the leisure industry, can offer outstanding customer service to all our visitors and you aren\'t afraid of hard work, then we may just have the job for you
Job Description
To offer entertainment, education and refreshments in a safe and friendly environment, through interactive presentations and demonstrations. To offer excellent customer service, maximise sales and comply with all health and safety rules and regulations.
Duties/ Responsibilities
- To be approachable, knowledgeable and engaging when dealing with customers
- Deliver set talks and workshops to a world class standard
- Responsible for delivering educational tours and sessions to groups and schools
- Prepare and serve a variety of hot and cold food, drinks and snacks
- To deliver exciting, entertaining and educational birthday parties
- To operate the retail and admission tills ensuring transactions are correct and efficient and that queues are well managed
- Take pride and ownership for assisting to keep all staff areas clean and tidy.
Requirements
- Demonstrate excellent communication skills
- Capable of working efficiently under pressure
- A can do attitude working with pace and vigour
- Availability to work shifts including weekends,
