At a Glance
- Tasks: Support Bristol Airport's retail strategy by analysing performance and identifying revenue opportunities.
- Company: Join a dynamic team at Bristol Airport, focused on growth and innovation.
- Benefits: Enjoy flexitime, hybrid working, private medical insurance, and staff discounts.
- Other info: Full-time role with excellent career development and a supportive work environment.
- Why this job: Make a real impact on airport performance while developing your commercial and analytical skills.
- Qualifications: Commercial acumen, strong communication skills, and ability to analyse data.
The predicted salary is between 29700 - 36300 £ per year.
We are recruiting for a commercially minded and proactive Retail Performance Executive to support the delivery of Bristol Airport’s ambitious retail strategy. Working closely with our Retail, Food & Beverage and Advertising partners, you’ll monitor and analyse performance and insights, identify opportunities to increase revenue, and help ensure consistently high operational, customer service and health & safety standards across the airport.
You will be required to attend site 5 days per week with flexibility to work earlies, days and lates to meet the needs of the operation.
More about the role
You will support revenue growth by identifying activities and opportunities to boost income generation. You will analyse insights and data, whilst keeping abreast of industry trends and competition in order to provide insights to business partners to optimise trading. You will be a visible presence in the operation, sometimes during our busier times such as early mornings or late at night, in order to build excellent relationships and become the go-to person for support. You will monitor presentation, health & safety and compliance, forming structured action plans to ensure top quality performance in all key areas. You will collaborate with airport operational management to maintain a safe, welcoming and efficient retail environment, collaborating with customer relations in the efficient and effective resolution of complaints.
About You
You will have commercial acumen and a proven ability to bring effective, influential working relationships with the ability to professionally challenge. You will have a good understanding of compliance and process with excellent attention to detail. You will have good planning and organisational skills with the ability to prioritise workload and adhere to strict deadlines. Proactive and self-motivated, with examples of adding value as both an individual contributor and an active team member. You will have the ability and confidence to analyse data and insights to provide recommendations to internal and external stakeholders.
Why Bristol Airport?
Bristol Airport is a dynamic, commercially focused business where the Commercial Team plays an important role in supporting growth and shaping business performance. You will have the opportunity to work with colleagues across the organisation, develop your commercial and analytical skills and see the direct impact of your work on the performance of the airport. In addition, we have a wide range of benefits to support you in and out of work, including:
- Discretionary bonus scheme
- Flexitime and hybrid working
- Salary sacrifice pension, matching plus 2% up to 9%
- Private medical insurance including dental and the option to add dependents
- Life Assurance and Group income protection
- Comprehensive family friendly policies
- Free on site parking and discounted travel plus access to an Electric vehicle salary sacrifice scheme
- A comprehensive EAP, wellbeing champions and employee networks
- Staff discounts, free holiday parking and lounge access for your holidays!
We are an equal opportunities and disability confident employer; if you require reasonable adjustments at any stage of our process please contact us.
Retail Performance Executive employer: Bristol Airport
Mego Employment offers an exceptional work environment for PCV Drivers at Bristol Airport, where you will be part of a dedicated team committed to delivering outstanding customer service. With competitive pay rates and the opportunity to work in a dynamic 24/7 setting, employees benefit from a supportive culture that prioritises professional growth and development. Join us to experience the unique advantages of working in a vibrant airport atmosphere, where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Performance Executive
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bristol Airport, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bristol Airport!
We think you need these skills to ace Retail Performance Executive
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bristol Airport, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bristol Airport and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bristol Airport that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bristol Airport
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
