Ecommerce Manager in Bristol

We’re looking for a commercially minded, digitally fluent Ecommerce Manager to transform how passengers engage with our airport—before they even arrive. This is a high-impact role at the intersection of travel and technology, where your work directly influences revenue, customer experience, and brand perception. You’ll own and evolve our ecommerce strategy, delivering seamless, data-driven experiences that inspire passengers to book and engage across every touchpoint. You'll be part of a wider commercial team and will have line management responsibility for our E-commerce Executive. This is a full time, hybrid role working 3 days per week in the office, with the ability to flex start and end times in line with business need and to support a healthy work life balance.

Responsibilities:

• Lead the development roadmap for our ecommerce channels, driving continuous improvement through conversion rate optimisation, ATV growth and enhanced user experience.
• Manage PPC and affiliate performance, ensuring agencies deliver demonstrable ROI and cost-effective route to market.
• Own the relationship with our ecommerce platform providers, ensuring delivery of agreed SLAs and projects to time and budget.
• Work collaboratively with our Commercial and Marketing teams on coordinated campaigns that drive direct bookings through CRM, promotions and pricing strategies.
• Collaborate with our IT and Finance teams to ensure 3rd party suppliers are cyber secure and PCI compliant.
• Utilise data, monitoring and reporting on ecommerce KPIs, identifying opportunities for conversion rate optimisation and ATV growth.
• Be a trusted expert, keeping abreast of ecommerce and AI trends and innovations and sharing your insights with Senior colleagues.
• Share your expertise, guidance and support to lead and develop our E-commerce Executive.

Proven track record of successfully implementing an ecommerce strategy for a revenue stream of over £40m p/a. Extensive experience using ecommerce platforms, Conversion Rate Optimisation, Google Analytics and User Experience. Extensive experience working with agencies to deliver to PPC targets and strategies. Proven success in briefing, managing and implementing ecommerce development projects. Excellent communicator, able to demonstrate influencing stakeholders at multiple levels. Results focused mindset with the ability to balance commercial decision making with customer experience. Team player but able to work independently, taking ownership for the delivery of digital and ecommerce strategy. Thrive on making a difference and bringing in new initiatives supported by data and clear, accountable briefings.

Benefits:

• Generous annual leave provision, 25 days plus bank holidays increasing with service.
• A comprehensive wellbeing offering including private healthcare with the option to add dependents to support you and your family.
• Discretionary bonus scheme based on company and personal performance.
• Salary sacrifice pension scheme to support you financially, with a match plus 2% up to 9%.
• Generous family friendly policies and hybrid working policies.

We are proud to be an equal opportunity and disability confident employer - our passengers come from all walks of life and so do our colleagues – it is this blend of talents, focus and passion that makes us extraordinary. It’s important that everyone has an equal opportunity to join our team; if you require reasonable adjustments to any stage of the process, please contact recruitment@bristolairport.com so we can discuss how we can support you. We are a disability confident employer. If you disclose you have a disability on your application form, or by contacting us directly, and you meet all of the essential criteria of the role, you will be automatically offered an interview.