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- Tasks: Welcome patients, manage calls, and support the clinical team at our treatment centres.
- Company: BrisDoc is a proud NHS provider focused on patient care and community wellbeing.
- Benefits: Enjoy flexible hours, a supportive work environment, and opportunities for personal growth.
- Why this job: Join a passionate team making a real difference in healthcare and community support.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a friendly attitude!
- Other info: Be part of an employee-owned business that prioritises social impact and community health.
The predicted salary is between 22000 - 30000 ÂŁ per year.
We are looking for Receptionist/Host to work at our out of hours bases at Kingswood and Clevedon. The purpose of this role is to provide a front of house reception service at Brisdoc\’s treatment centres and promote high standards of patient experience.
The main responsibilities include: welcoming patients on arrival and supporting them through their patient journey in the service
Answering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to use
Performing accurate record keeping and all other front line reception duties as required.
At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS.
Main duties of the job
- Perform reception duties in an efficient, professional and courteous manner.
- Welcome patients in a polite and professional manner, in accordance with BrisDoc\’s Code of Expectations and Standards of Behaviour.
- Record patient information accurately for other team members to use.
- To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
- To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
- To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
- To provide patients with information as directed by clinical staff.
- Ensure patients are directed to facilities as required e.g. toilets, breastfeeding areas, refreshments.
- To answer internal calls and convey information and messages between team members in an accurate and timely way.
- To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
- To ensure that patient waiting areas are kept clean and tidy.
About us
BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of \’patient care, by people who care\’ for over 20 years.
We run an exciting range of Primary Care Services including Broadmead Medical Centre, Charlotte Keel Medical Practice, Homeless Health Service and Severnside Urgent Care. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a years to over one million patients across Bristol, North Somerset and South Glos.
We are a \’Social Enterprise\’ and an \”Employee-Owned Business\’ – this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health and wellbeing of our team, and improving the social and economic status of our population.
We are proud to be an organisation that \’gives back\’. Our BrisDoc \’Community Fund\’ is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.
Job responsibilities
Please see the attached Job Description and Person Specification for more information about the role.
Person Specification
Qualifications and Training
- Educated to GCSE standard (or equivalent) with grade C or above in English
- Qualification / certificates in customer service
Knowledge, Skills and Experience
- Experience of working in customer care in a front line role
- Experience of providing reception duties
- Can self-analyse own work and performance – Ability to recognise own limitations and act upon them appropriately
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Address
Unit 21, Osprey Court, Business Park, Hawkfield Way
Unit 21, Osprey Court, Business Park, Hawkfield Way
#J-18808-Ljbffr
Receptionist/Host employer: BrisDoc Healthcare Services
Contact Detail:
BrisDoc Healthcare Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Host
✨Tip Number 1
Familiarise yourself with BrisDoc's mission and values. Understanding their commitment to patient care and community involvement will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in a front-of-house context. Being able to demonstrate your ability to handle patient interactions with professionalism and courtesy will be crucial in this role.
✨Tip Number 3
Prepare to discuss your experience with record-keeping and administrative tasks. Highlighting any relevant experience will show that you can manage the responsibilities of the role effectively.
✨Tip Number 4
Research common challenges faced in reception roles within healthcare settings. Being able to discuss how you would handle specific scenarios can set you apart from other candidates.
We think you need these skills to ace Receptionist/Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of the Receptionist/Host position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or reception roles. Emphasise skills such as communication, organisation, and attention to detail, which are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to BrisDoc’s mission of patient care.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for a front-of-house role.
How to prepare for a job interview at BrisDoc Healthcare Services
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Receptionist/Host. Be prepared to discuss how your skills and experiences align with welcoming patients, answering calls, and maintaining records.
✨Showcase Your Communication Skills
As a Receptionist/Host, effective communication is crucial. During the interview, demonstrate your ability to convey information clearly and professionally. You might even want to practice answering common questions in a concise manner.
✨Emphasise Patient Care
BrisDoc values patient experience highly. Be ready to share examples from your past where you provided excellent customer service or went above and beyond to assist someone. This will show your commitment to their mission of 'patient care, by people who care'.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and the organisation.
