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- Tasks: Welcome patients and support their journey while managing front-of-house reception duties.
- Company: BrisDoc is a proud NHS provider, delivering compassionate healthcare for over 20 years.
- Benefits: Enjoy a supportive work environment with a focus on wellbeing and community impact.
- Why this job: Join a team that values care, diversity, and making a difference in people's lives.
- Qualifications: No specific qualifications required; just bring your friendly attitude and willingness to learn.
- Other info: Work at flexible out-of-hours locations in Kingswood and Clevedon.
The predicted salary is between 20000 - 28000 ÂŁ per year.
Overview
We are looking for Receptionist/Host to work at our out of hours bases at Kingswood and Clevedon. The purpose of this role is to provide a front of house reception service at Brisdoc\’s treatment centres and promote high standards of patient experience.
Responsibilities
- Welcoming patients on arrival and supporting them through their patient journey in the service.
- Answering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to use.
- Performing accurate record keeping and all other front line reception duties as required.
- Acting in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS.
- Perform reception duties in an efficient, professional and courteous manner.
- Welcome patients in a polite and professional manner, in accordance with BrisDoc\’s Code of Expectations and Standards of Behaviour.
- Record patient information accurately for other team members to use.
- Ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
- Check the clinical boxes and replenish from stock; report any missing items to the Shift Manager.
- Provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
- Provide patients with information as directed by clinical staff.
- Direct patients to facilities as required (eg toilets, breast feeding areas, refreshments).
- Answer internal calls and convey information and messages between team members in an accurate and timely way.
- Perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
- Keep patient waiting areas clean and tidy.
About BrisDoc
BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of \’patient care, by people who care\’ for over 20 years.
We run an exciting range of Primary Care Services including Broadmead Medical Centre, Charlotte Keel Medical Practice, Homeless Health Service and Severnside Urgent Care. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million patients across Bristol, North Somerset and South Glos.
We are a \’Social Enterprise\’ and an \”Employee-Owned Business\” – this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health and wellbeing of our team, and improving the social and economic status of our population.
We are proud to be an organisation that \’gives back\’. Our BrisDoc \’Community Fund\’ is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.
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Receptionist/Host employer: BrisDoc Healthcare Services
Contact Detail:
BrisDoc Healthcare Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Host
✨Tip Number 1
Familiarise yourself with BrisDoc's mission and values. Understanding their commitment to patient care and community support will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in a front-of-house context. Being able to convey information clearly and courteously is crucial for a Receptionist/Host role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common reception duties and challenges in healthcare settings. This knowledge will not only prepare you for potential interview questions but also demonstrate your proactive approach to understanding the role.
✨Tip Number 4
Network with current or former employees of BrisDoc if possible. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Receptionist/Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and expectations for the Receptionist/Host position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reception or customer service roles. Emphasise skills such as communication, organisation, and attention to detail, which are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to BrisDoc's mission of patient care.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for a front-of-house role.
How to prepare for a job interview at BrisDoc Healthcare Services
✨Showcase Your Customer Service Skills
As a Receptionist/Host, you'll be the first point of contact for patients. Highlight your previous experience in customer service and how you handle difficult situations with professionalism and courtesy.
✨Familiarise Yourself with BrisDoc's Values
Understanding BrisDoc's mission of 'patient care, by people who care' is crucial. Be prepared to discuss how your personal values align with theirs and how you can contribute to their community-focused approach.
✨Demonstrate Attention to Detail
The role involves accurate record-keeping and managing patient information. Prepare examples that showcase your attention to detail and organisational skills, as these are vital for maintaining high standards.
✨Prepare Questions About the Role
Engage with the interviewers by asking insightful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you understand how you can fit into their environment.
