At Charlotte Keel Medical Practice, no two days are the same. You’ll be right at the heart of a diverse and fast-moving inner-city healthcare service, supporting over 19,000 patients from all walks of life. Whether you’re helping someone access urgent care or providing calm support in emotionally charged moments, your actions will shape someone’s day, for the better.
The Health Navigation Supervisor is responsible for the day-to-day supervision, coordination, and performance of the Health Navigation Team within Patient Services. The role ensures the effective delivery of high-quality patient navigation, appointment management, and patient access services. The post holder will provide operational leadership, oversee workload management, maintain service standards, and support the development and wellbeing of Health Navigators.
Working within a job-share arrangement, the Health Navigation Supervisor will provide flexible leadership across morning and afternoon shifts, ensuring seamless continuity of service, patient safety, and an outstanding patient experience throughout the operational day.
Important Eligibility Information
Please note that BrisDoc is not able to offer visa sponsorship for this role.
Who We’re Looking For
We’re looking for people who share our passion for the NHS and delivering “patient care by people who care”.
- Educated to GCSE level (or equivalent) including English and Mathematics
- Proficient in Microsoft Office applications and digital systems
- Evidence of continuing professional development
- Significant experience in a patient-facing customer service or healthcare administration role
- Experience of supervising, mentoring or leading a team
- Experience managing competing priorities and operational pressures in a busy, fast-paced environment
- Experience handling complex or challenging patient interactions
- Significant experience using clinical systems such as EMIS Web within a GP Practice or Primary Care setting.
- Experience using AccuRx or equivalent digital patient communication platforms.
- Experience of managing patient access, appointment systems and clinical workflows.
- Experience supporting a busy patient-facing reception or contact centre environment.
- Experience handling patient complaints, concerns and service recovery conversations.
- Promote a positive, inclusive, and supportive team culture
- Act as a visible leader and role model within Patient Services
- Self-motivated and organised
- Committed to delivering high-quality patient care and service excellence
Why Join Our Team?
Make a Lasting Impact
- Provide supervision and line management of the Health Navigation Team
- Work closely with clinical colleagues to respond to changes in demand, patient needs and operational pressures.
- Be part of a service built on kindness, hope, and respect
Supportive, Collaborative Culture
- You'll join a team that has your back: mentoring, supporting and developing one another
Professional growth and recognition
- We support your professional development with supervision, CPD and training
- As an Employee Ownership Trust, you’re a co-owner empowered to shape the future of our organisation and take part in decision-making
- High energy, High reward. If you like being on the go and making a tangible difference, you’ll thrive here
Recognising Your Value
- Salary £14.41- £15.07 per hour
- Full time, 37.5 hrs per week working Monday to Friday. The role involves a rotating shift pattern, with shifts starting from 07:45 and finishing at 18:45
- Generous annual leave, NHS pension and discretionary annual bonus
- Wellbeing support, NHS discounts, cycle to work scheme, and Employee Assistance Programme
Join a Leading Social Enterprise
As part of BrisDoc, an employee-owned social enterprise, you'll be empowered as a co-owner to shape the future of healthcare delivery. We're deeply committed to equity, diversity, inclusion, sustainability and innovation. Ensuring your career grows in a direction aligned with your values.
For further details / informal visits contact: Name: Olukolajo Onadipe Job title: People Team Coordinator Email address: Olukolajo.Onadipe@nhs.net Telephone number: 01179370900
#J-18808-Ljbffr
Health Navigator Supervisor - Charlotte Keel Medical Practice employer: BrisDoc Healthcare Services
BrisDoc Healthcare Services is an exceptional employer, offering a supportive and collaborative work environment for GPs dedicated to making a meaningful impact in the lives of the homeless population in Bristol. With a strong emphasis on professional development through CPD opportunities and the unique benefits of Employee Ownership Trust, our team fosters a culture of empathy and teamwork, ensuring that every member feels valued and empowered in their role.
Contact Details:
BrisDoc Healthcare Services Recruitment Team
