Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference!
Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls being directed to A&E. As a Call Handler, you will be the first point of contact, ensuring patients and healthcare professionals receive prompt, supportive assistance. This role is crucial in providing a sense of safety and reassurance to those in crisis. Join us to help deliver the right care in the right place at the right time.
Job responsibilities
Join our Mental Health Integrated Access Partnership, a pioneering service revolutionising mental health crisis care. As a Call Handler, you will be the essential first point of contact, playing a crucial role in ensuring patients and healthcare professionals receive the support they need promptly. Your responsibilities include:
- Engage and Support: Manage incoming calls from healthcare professionals and patients seeking mental health support.
- Accurate Documentation: Enter case details into our clinical system with precision.
- Safety and Patient Care: Follow our safety calling process meticulously.
- Timely Communication: Provide prompt, professional, and informed responses.
- Referral Management: Accurately enter referrals onto the patient database.
Additional Duties
- Administrative Assistance: Assist with administrative tasks as required.
- Operational Support: Support the Shift Manager as needed.
What We Offer
- Competitive Salary: Enhanced rates for evenings, weekends, and bank holidays.
- NHS Pension: Employer contributions at 23.7%.
- Generous Leave: 25 days annual leave plus 8 Bank Holidays, increasing with service.
- Annual Bonuses: Up to 3 bonuses per year.
- Training and Development: Paid training time and ongoing development opportunities.
- Cycle to Work Scheme: Promotes a healthier commute.
Who We're Looking For
We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion, and who are eager to contribute to BrisDoc's mission. Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous customer service experience is desirable.
Person Specification
Qualifications and Experience
- Good general education, including GCSE equivalent qualifications in English and Maths
- Experience in a professional environment with high customer service standards
Skills and Attributes
- Ability to listen and respond appropriately to patients and staff with differing needs
- Maintaining confidentiality at all times
- Accurate record-keeping with attention to detail
Personal Qualities/Behavioural Attributes
- Ability to work within a team and take instructions as required
- Professionalism in handling sensitive and emotive situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience, starting salary £13.45 per hour
Contact Details:
BrisDoc Healthcare Services Recruitment Team
