Mental Health Call Handler in Bristol

Mental Health Call Handler

Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference! Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls directed to A&E.

Your Role as a Call Handler

• Manage incoming calls from healthcare professionals and patients seeking mental health support.
• Accurately document case details and ensure the clinical team has all necessary information.
• Follow safety protocols to protect patient well‑being.
• Provide timely, professional, and informed responses, making callers feel heard and supported.
• Manage referrals to facilitate seamless care coordination.
• Assist with administrative tasks as needed to ensure smooth operation of the service.
• Support the Shift Manager to enhance team efficiency and effectiveness.

About BrisDoc and Our Team

BrisDoc is a trusted NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually. Our team is committed to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work‑life balance, and flexible roles.

As an Employee Owned Social Enterprise, our staff are co‑owners, actively engaged in organisational development. We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits such as the NHS Pension Scheme and various discounts.

For further details or informal visits contact:

Name: Amanda Harshaw
Job title: People Team Coordinator
Email address: workwithus@brisdoc.org
Telephone number: 0117 9370902

Find a career you can be proud of at BrisDoc. Apply now by emailing workwithus@brisdoc.org or calling 0117 937 0902. Successful applicants will receive a £50 Gift Card.

Seniorities

• Entry level

Employment type

• Full‑time

Job function

• Other, Information Technology, and Management

Industry

• Hospitals and Health Care