IUC Team Manager in Bristol

Job Responsibilities

• Support the operational delivery of the IUC service across Bristol, North Somerset and South Gloucestershire.
• Provide team leadership and high quality line management to operational teams within the service.
• Provide base management for a Severnside treatment centre.
• Provide senior operational management, supervision and quality assurance to shifts to ensure high standards of patient care are maintained across the service.
• Work effectively with Shift Managers when on duty to ensure that arrangements for operational management of shifts are fit for purpose.
• Ensure that the work undertaken by all team members while on duty supports high standards of patient care and excellent patient satisfaction.
• Have responsibility for the line management of all members of staff in the team.
• Ensure that staff are appropriately supervised and supported in undertaking their allocated duties.
• Lead specific HR issues and risks in line with BrisDoc policy and with the support of the People team; carry out performance, disciplinary, sickness, grievance meetings with support from Ops Leads.
• Manage the performance of team members and ensure that individual and team performance supports service delivery in line with required standards and the Code of Expectations.
• Coordinate the team rota and ensure that all shifts are covered; plan contingencies for unexpected absence that may impact shift cover; ensure rota management is undertaken efficiently.
• Implement process management: ensure staff follow agreed standard operating procedures; identify improvements; use lean thinking methods where appropriate; contribute to effective working partnerships with other health care teams.
• Develop effective internal staff communications; conduct regular 1:1s with the team; be accessible and available at bases; ensure staff receive feedback and information in a timely manner; ensure staff feel valued and appreciated.
• Lead on induction, training and development of operational staff; identify training needs; ensure statutory and mandatory training is up-to-date; contribute to induction of clinical staff when required.
• Support the Ops Lead/Head of IUC in managing projects for service improvement and development; support new initiatives and change management.
• Participate in a regular on-call rota, providing timely support and assistance outside of regular working hours as needed.
• Develop robust processes to ensure safe and effective operational management of the base; build good working relationships with external partners; lead operational role development and team meetings; lead on key areas such as Learning Events, Co-Owner suggestions, Health and Wellbeing.

Qualifications and Experience

• Experience of leading others to achieve specified objectives.
• Experience of working in a professional environment that requires high standards of customer service.
• Good general level of education including GCSE equivalent qualifications in English and Maths.
• Able to use own initiative and solve problems quickly.
• Organised and systematic & able to manage systems and processes in line with organisational policy and procedures.
• Able to work within a team and take instruction as required. Able to quickly establish rapport and credibility with others in the team.
• Experience of working in healthcare / NHS.
• Experience in managing people and processes.
• Proven leadership skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.